Customer Service Agent

LUCINDA LANDIN

***** * ******* **, ***** Creek AZ 85142 ·480-***-****

*********@*****.***

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities

SKILLS

EXPERIENCE SKILLS

MAY 2019 – NOVEMBER 2021

CUSTOMER SERVICE AGENT, CENLAR FSB

Take inbound calls on Mortgage accounts. Taking phone payments, inquiry on items paid out of account such as insurance and tax payments. Escalating to appropriate department if needed. JUNE 2018 TO NOVEMBER 2019

PHARMACY ADISVOR CUSTOMER SERVICE, CVS CAREMARK

Taking calls on prescription order submitting for prior authorization. Verifying prescription were filled and location of pickup.

June 2006- October 2017

Bank of America

Took inbound calls on mortgage loans. Taking payments, inquiry on escrow items such as insurance and taxes. Took calls on defaults, went over status of account and gave information on how to bring account current. Property claims department, took calls on new claims of damage to home, such as opening claim, instructing borrower on damage claims. Dispensing funds to borrower.

MAY 2018

DIPLOMA OF PHARMACY

PIMA MEDICAL INSTITUTE

MAY 1986

WESTWOOD HIGH SCHOOL

HIGH SCHOOL DIPLOMA

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