Service Representative Customer
Resume:
Caitlyn Stone
San Antonio, TX *****
**********@*****.***
Work Experience
Customer Service Representative
Aetna, a CVS Health Company - San Antonio, TX
June 2021 to Present
Answer calls for members, doctor offices and pharmacies Start Prior Authorizations
Make outbound calls as needed
Warehouse Associate
Amazon.com - San Marcos, TX
October 2019 to April 2021
Count Inventory
Train new associates
Unbox and set up new inventory
Make sure packages go to correct locations
Dispose of damaged inventory correctly
Companion/Caregiver
LIGHTHOUSE HOMECARE - Old Saybrook, CT
March 2019 to October 2019
Cleaning patients home
Cook
Check vitals and give medication per needed
Transportation to doctors appointments and grocery store and/or grocery shop for patient Helping patients with miscellaneous and every day tasks as needed Personal Shopper
Peapod Grocery Delivery - Cromwell, CT
May 2012 to June 2019
Shop online orders for customers
Inventory counts
Set up inventory
Make sure products get on correct truck
Replacing old or broken inventory
Customer Service Representative
Edible Arrangements - Wallingford, CT
April 2016 to September 2018
Setting up deliveries for customers
Outbound calls to stores and/or delivery drivers
Replacing/ refunding damaged or wrong deliveries
Patient Care Technician
Connecticut Children's Medical Center - Hartford, CT December 2012 to December 2015
Taking patients vitals
Teaching patient/parent aftercare
Scheduling surgeries
Calling insurance companies to check insurance coverage Setting up surgery rooms
Phlebotomy
Education
College Degree in Medical Assisting
Lincoln Technical Institute-New Britain - New Britain, CT August 2011 to November 2012
High school diploma
Middletown High School - Middletown, CT
September 2004 to June 2008
Skills
• EMR Systems
• Insurance Verification
• Medical Scheduling
• Vital Signs
• Patient Care
• Phlebotomy
• Meal Preparation
• Laundry
• Hospital Experience
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