WILLIE LEWIS
* ********* **** ******** *******, IL 62208
C: 618-***-**** *************@*****.***
Entry-level IT professional with strong academic background
ACHIEVEMENTS, SKILLS, AND ABILITIES
Proven ability to diagnose, troubleshoot, and resolve technical problems.
Exemplary academic record. Graduated with 3.7 G.P.A.
Quick learner with strong working knowledge of software, hardware, networking, operating systems, and security applications
Outstanding communication skills; demonstrated background working well with students and co-workers in one-on-one and group settings.
Superior analytical and problem-solving abilities, with track record of improving operations.
EDUCATION
Sanford Brown College, Collinsville, IL
Diploma in Computer Support Systems, 7/2004
TECHNICAL QUALIFICATIONS
Operating Systems:
Windows 2003
Software Applications:
MS Office (Word, Excel, Power Point, Access), Outlook Exchange
Networking:
LAN/WAN, TCP/IP, VPN
Languages:
HTML, XML
PROFESSIONAL EXPERIENCE
Dobbs Tire & Auto 09/2021 – Present
Fairview Heights, IL
Sales manager of garage
Greeted and actively listened to customers to uncover tire and automotive needs and provide recommendations
Opening and closing store duties
End of day paperwork
Order tires
Set appointments
Valvoline 12/2020 – 09/2021
Belleville, IL
Greeted and actively listened to customers to uncover automotive needs and provide recommendations
Instruct customers on the proper oil for vehicle
Sale Valvoline products to customers
Sprint 10/2019-01/2020
Collinsville, IL
Greeted and actively listened to customers to uncover cellphone needs and provide recommendations
Troubleshooting to help customers with issues with cellphone service or product
Serra Honda 4/2019-10/2019
O’Fallon, IL
Car Sales Representative
Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on automotive requirements.
Used consultative sales process to match customers with vehicles suiting their needs.
Demonstrated vehicle functionality and explained options, accompanied prospective customers on test drives, and explained costs associated with purchase.
Informed customers on associated dealer services and products such as extended warranties.
Auffenberg,
Belleville, IL
5/2016-4/2019
Car Sales Representative
Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on automotive requirements.
Used consultative sales process to match customers with vehicles suiting their needs.
Demonstrated vehicle functionality and explained options, accompanied prospective customers on test drives, and explained costs associated with purchase.
Informed customers on associated dealer services and products such as extended warranties.
Market Source,
Fairview Heights, IL
6/2015-5/2016
Account Sales Representative
Provided support to clients.
Answering questions and assisting clients with issues either directly or through one of the more senior members of account team.
Maintained a growing knowledge to manage clients and optimize their businesses.
Identify and match customer product needs with products and services by interviewing customers and discussing their needs.
Burger King,
Fairview Heights, IL
1/2012-6/2015
Cook
Prepared all food items in a hygienic and timely manner.
Upheld the stocking of the items throughout the shift.
Prepared items for broiling, grilling, frying, or other cooking methods.