WILLIE LEWIS

* ********* **** ******** *******, IL 62208

C: 618-***-**** adq1rs@r.postjobfree.com

Entry-level IT professional with strong academic background

ACHIEVEMENTS, SKILLS, AND ABILITIES

Proven ability to diagnose, troubleshoot, and resolve technical problems.

Exemplary academic record. Graduated with 3.7 G.P.A.

Quick learner with strong working knowledge of software, hardware, networking, operating systems, and security applications

Outstanding communication skills; demonstrated background working well with students and co-workers in one-on-one and group settings.

Superior analytical and problem-solving abilities, with track record of improving operations.

EDUCATION

Sanford Brown College, Collinsville, IL

Diploma in Computer Support Systems, 7/2004

TECHNICAL QUALIFICATIONS

Operating Systems:

Windows 2003

Software Applications:

MS Office (Word, Excel, Power Point, Access), Outlook Exchange

Networking:

LAN/WAN, TCP/IP, VPN

Languages:

HTML, XML

PROFESSIONAL EXPERIENCE

Dobbs Tire & Auto 09/2021 – Present

Fairview Heights, IL

Sales manager of garage

Greeted and actively listened to customers to uncover tire and automotive needs and provide recommendations

Opening and closing store duties

End of day paperwork

Order tires

Set appointments

Valvoline 12/2020 – 09/2021

Belleville, IL

Greeted and actively listened to customers to uncover automotive needs and provide recommendations

Instruct customers on the proper oil for vehicle

Sale Valvoline products to customers

Sprint 10/2019-01/2020

Collinsville, IL

Greeted and actively listened to customers to uncover cellphone needs and provide recommendations

Troubleshooting to help customers with issues with cellphone service or product

Serra Honda 4/2019-10/2019

O’Fallon, IL

Car Sales Representative

Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on automotive requirements.

Used consultative sales process to match customers with vehicles suiting their needs.

Demonstrated vehicle functionality and explained options, accompanied prospective customers on test drives, and explained costs associated with purchase.

Informed customers on associated dealer services and products such as extended warranties.

Auffenberg,

Belleville, IL

5/2016-4/2019

Car Sales Representative

Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on automotive requirements.

Used consultative sales process to match customers with vehicles suiting their needs.

Demonstrated vehicle functionality and explained options, accompanied prospective customers on test drives, and explained costs associated with purchase.

Informed customers on associated dealer services and products such as extended warranties.

Market Source,

Fairview Heights, IL

6/2015-5/2016

Account Sales Representative

Provided support to clients.

Answering questions and assisting clients with issues either directly or through one of the more senior members of account team.

Maintained a growing knowledge to manage clients and optimize their businesses.

Identify and match customer product needs with products and services by interviewing customers and discussing their needs.

Burger King,

Fairview Heights, IL

1/2012-6/2015

Cook

Prepared all food items in a hygienic and timely manner.

Upheld the stocking of the items throughout the shift.

Prepared items for broiling, grilling, frying, or other cooking methods.

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