Customer Service Administrative Assistant

Joan M. Sarubbi

** ***** ***** **** ******, NY **554 Mobile: 347-***-**** e-mail: ********@***.*** Objective

Obtain a position where I can maximize my education, organizational and customer service skills. Employment

HVS, NY

International Hotel Appraisal Company

Administrative Assistant/Assignment and Portfolio Specialist February 2015 – May 2020

• Responsible for greeting customers and answering phone calls/voicemails.

• Income/outbound – signing sorting, distributing and shipping of US Mail, FedEx, UPS.

• Delivering packages to Post Office and FedEx Office after 5 PM.

• Hard copy filing/archiving, faxing.

• Off Premises Shopping for Maintenance and Office Supplies, etc.

• Research and Investigation Support – Operational History Reports

• Completion of HVS and USHA Research Packs.

• Assist with special projects as necessary.

• Responsible for cleanliness of the office.

Regus, NY March 2014 – February 2015

Customer Service Representative / Receptionist

• Responsible for answering over 300 calls daily to understand the customers’ needs and route them to one of 90 different companies.

• Manage conference room bookings for the 90 local companies and for any of the thousands clients that require local meetings rooms in Lake Success.

• Handle all mail requirements which includes: sorting, packing, shipping, and tracking to ensure packages are delivered in a timely manner and to set the expectations of the client if there is a delay.

• Provide day to day activities to ensure the center is well stocked with office supplies, food, and the presentation is suitable for senior management meetings. Carr Business Systems (A subsidiary of Xerox), NY April 2013 – September 2013 All-Inclusive Supply Coordinator - Temp

• Provided excellent customer service by ensuring the appropriate parts were in fact what the customer required to reduce downtime for the customer and returns for Xerox. New York Westchester Square Medical Center, NY March 2009 – March 2013 Office Manager (Social Work Department)

• Supported 7 Social Workers, which included managing day-to-day activities to assist in organizing and reducing their workload.

• Generated and analyzed statistical reporting to recommend changes in hospital.

• Organized office functions such as filing, copying, and faxing highly confidential patient information that complies with HIPAA regulations.

• Responsible for maintaining office supplies within the departmental budget. Financial Guaranty Insurance Company (FGIC), NY July 1993 – Dec 2008 Senior Administrative Assistant (Public Finance Department – Managing Directors)

• Prepared internal reports that were distributed throughout the company to all senior executives to provide them with information to make critical decisions

• Logged the life cycle of the closing transcripts allowing for the rating agencies to receive the information within the required period of time avoiding costly penalties to the firm.

• Scheduled all facets of travel for over 10 senior executives.

• Utilized Concur for expense reporting and managed departmental invoices New York Hospital Medical Center of Queens, NY July 1990 - Mar 1995 Part Time Unit Clerk (Telemetry Unit)

• Performed charting of blood pressure and temperatures for over 40 patients per day

• Fielded phone calls providing patient services

• Filed and organized lab reports, charts and documents Education Associate of Secretarial (A.O.S)

Katharine Gibbs School

• Liberal Arts Secretarial Program

Technical

Skills

Office Suite including: Word, Outlook, Excel

Concur Expense Reporting

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