Customer Service Representative

Kimberly Pedata

Bradenton, FL

*********@*******.*** - 941-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

Alorica - Sarasota, FL - October 2016 to August 2021 Answered incoming calls and assisted customers with account concerns, billing issues and making payments.

Document Specialist

National Field Representatives - Sarasota, FL - November 2011 to April 2012 Spoke with customers and our reps working in the field to ensure jobs were completed, & on time. Entered data from reports submitted by reps once jobs were finished. Administrative Assistant

Chapman and Associates - Sarasota, FL - June 2000 to November 2005 Answered a mutiple-line phone system with both customers and lenders requesting, or checking the status of, an appraisal. Performed any general office duties, such as filing, copying, faxing, incoming/outgoing mail. Server/Waiter

Gecko's Bar & Grill - Bradenton, FL - December 1997 to April 2000 Order taking, plus serving food and beverages to customers, as well as handling and processing payment. Entering daily sales/earnings data and printing report. Customer Service

Powerful Stuff Paging - Sarasota, FL - January 1997 to November 1997 Customer Service support call center. Multiple phone lines with incoming calls from customers needing to activate their pagers or pay for their services.

EDUCATION

Bayshore High School graduate

SKILLS

Type 40 wpm, microsoft word

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