Network Engineer Customer Care

Jabir Ahmad Sarfaraz

[Katy, Texas] [281-***-****] [*****.**@*****.***]

Analytical, collaborative, and passionate Senior Network Engineer with 15+ years of relevant experience. Proven ability to streamline processes, supervise teams, & optimize networking infrastructure.

Professional Experience

io Global Services Private Limited Kabul, Afghanistan

Senior Network Engineer December 2018 - August 2021

●Design and deploy functional networks

●Automate tasks and monitor their effectiveness

●Research and recommend technology upgrades and new technologies to decrease cost and improve efficiency

●Mentor team members on technical issues

●Communicate with customers and satisfy their needs

●Maintain complete technical documentation

●Act as a focal point between customer care and technical departments

●Monitoring network capacity and planning upgrades and updates when necessary

●Keeping track of new technologies available and implement them on need basis

●Configuring OSPF, BGP for routing purposes

●Using SDWAN to connect offices

●Managed more than 30 POPs across the country to provide services to clients

●Assist in deployment of FTTH network

●Communicate with team, project resources and stake holders

●Provide solutions for customer needs specially NATO forces, Government entities and telecom companies

●Creating partnerships with carriers for global reach and presence

●Developed processes and procedures for better management and implementation of the projects

●Working with Telecom companies in Afghan market to satisfy their connectivity needs

●Creating partnerships with Telcos in Afghanistan to implement reliable network infrastructure which will be ready for current and future market needs as well ready to transit traffic

●Promoted migration from manual work to automated ERP (ODOO) by interfacing with network professionals, resolving issues via technical expertise & attention to detail, boosting productivity

●Create partnerships by networking with carriers, expanding global reach and presence

Afghan Telecom Corporation Kabul, Afghanistan

Network Engineer January 2010 - November 2018

Maintain and update IP address database

Assist in network project upgrades and recommending hardware and software to use on need basis

Installing, configuring and maintaining network devices such as routers, switches, firewalls, servers and wireless devices

Working with security team to harden network security

Working with security team to implement VPNs, site to site, DMVPN, Any connect

Configuring different types of network protocols for different purposes. Such as Spanning-tree, HSRP, ether channels, OSPF, BGP, wireless and others

Keeping up to date network documentation, using Visio

VOIP implementation for clients

Implementing and using network monitoring tools such as SolarWinds and PRTG

Assisting in fiber optics implementation projects

Establish and maintain effective communication with appropriate executives and managers to ensure that proper information technology needs are met

Leverage new developments and trends to make Information Technology recommendations to senior management

Manage internet services across country to provide reliable services to citizens, corporates, Government agencies, NATO forces, UN agencies

Develop relations with international operators to interconnect for better internet services

Build/maintain strategic relationships with key technology partners and suppliers to ensure that service level agreements are met.

EMAN Training Institute Khair Khana, Kabul

IT Engineer February 2008 - November 2009

●Coordinate with senior management via planning skills to employ new technologies, driving results

●Spearheaded IT training projects by assuming responsibility, training Xala Technology IT staff, UNOPS staff, 5 Ministries staff, and IT staff of Presidential Palace, completing 30+ training programs

●Enhanced profitability by measuring cost efficiencies, promoting innovative equipment and software

Education/Certifications

Master’s Degree in Computer Science, June 2004 to August 2005, IQRA University, Pakistan

Bachelor's Degree in Computer Science, Sep 2000 to May 2004, IQRA University, Pakistan

Cisco Certified Network Engineer, Cisco, Nov 2021 – Nov 2024

PMP Certified, PMI, June 2020 – June 2023

Microsoft Certified System Administrator, Microsoft, 2003

Core Competencies

Network Design, Network Infrastructure, Networking Hardware, Software, English, Urdu, Pashto, Dari, Communication, Analysis, Problem Solving, Security Controls, Team Player, Active listener

Training Courses

CIO Mini MBA for Tech Executives, Boston University

●Integrate strategies by combining digital marketing tactics, recognizing strategic & tactical issues

Mobile Government Applications, Mobile Government Consortium International, Turkey

ICT Policymaking in Global Environment, United States Telecommunication Training Institute, D.C.

●CERTs and Cybersecurity Coordination, DNS and Domain Name Industry, Policy and Applications

●Global Digitial Infrastructure Policy, Security by Design, Cybersecurity Concepts, Security Challenges

CIO Training, Grail Consulting, INDIA

●ITIL Foundation, Information Security, E-Government

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