Customer Service Representative

KAREAL MOLLINEAU *** Vermont St, *nd Fl, Brooklyn, NY, 11207

917-***-**** *********@*****.***

CAREER SUMMARY

Detail-oriented professional with over 10 years of experience and a proven knowledge of patient safety, food preparation, and first aid. Adept at planning, purchasing, preparing or serving meals to patients according to prescribed diets. Able to successfully leverage interpersonal and customer service skills to develop a strong repertoire with clients and their families and gain their trust and confidence to work collaboratively for the best care for the client.

PROFESSIONAL EXPERIENCE

NY Presbyterian/Weill Cornell, New York, NY 2021 - Present

Housekeeping Aide

Clean hospital rooms upon patient discharge.

Remove bed linens and garbage. Sanitize bed, bed-side table, chair, closet, eating table/tray, call bell, door handles, and bathroom.

Set up room for next patient by seeping and mopping room and making bed.

X-treme Care LLC, Flushing, NY 2018 - 2021

Home Health Aide

Actively maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.

Care for patients by changing bed linens, washing and ironing laundry, cleaning or assisting with their personal care.

Accompany clients to Doctors’ offices or on other trips outside the home, providing transportation, assistance, and companionship.

Plan, purchase, prepare and serve meals to patients or other family members, according to prescribed diets.

Provide patients with help moving in and out of beds, baths, wheelchairs, and automobiles and with dressing and grooming.

Amazing Home Care, Bronx, NY 2014 - 2018

Home Health Aide

Assisted patients in maintaining adequate nutrition

Provided emotional and psychological support to the client and other members of the household and established a relationship with client and family.

Entertained, conversed and read aloud to patients to keep them mentally healthy and alert.

Assisted clients with either personal care or home management tasks.

Self Help Community Services, New York, NY 2013 - 2014

Home Health Aide

Prepared food according to diet plans, fed patients, and performed light housekeeping, did laundry, grocery shopping and ran errands.

Ensured patients adhered to care plans, diets and exercise regimens.

Performed personal care tasks, including assistance with basic personal hygiene and grooming, feeding, ambulation and health care related tasks. Fostered positive relationships between client and family members.

Administered prescribed medications to patients as needed.

Five Guys Burgers & Fries, Brooklyn, NY 2011 – 2013

Customer Service Representative/Food Preparation

Trained new employees as part of on-boarding process.

Counted money in cash drawers at the beginning of shifts to ensure that opening balances were accurate, and the drawers contained adequate change.

Successfully resolved customer complaints with high satisfaction.

Assisted cooks and kitchen staff with various tasks and prepped food items for cooking and serving as needed.

Cleaned and organized dining, service, and kitchen areas.

Requested and recorded customer orders, computed bills using cash registers and multi-counting machines.

Greeted customers entering establishment, relayed food orders to cooks and distributed food to customers.

EDUCATION

Brooklyn Educations Opportunity Center (BEOC) 2015

High School Diploma (GED)

Self Help Community Services 2015

Home Health Aide Certification

SKILLS

Fluent in English

Home Health Aide Certification

Adept with Microsoft Office Suite

Patience and flexibility

Ability to work well independently and take initiative when necessary

Especially adept at meeting patient care requirements

Familiar with senior care especially in-home environments

Strong interpersonal and communication skills

Ability to lift up to lbs.

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