Customer Service General Manager
Resume:
Gina Gould
Sales Management
Fort Wayne, IN
********@*****.***
With over years of Regional and General
management, I have experience overseeing
multiple stores in different states, with a goal of providing thorough and professional support
from the sales floor to the senior executives. I
am hard-working, driven and focused, with a
passion for customer service and staff training. I
strive to deliver high quality customer service
and professionalism everyday.
General Manager
Dollar General - Fort Wayne, IN
April 2019 to Present
Assist in recruiting,store merchandising
staging, stocking, storing of merchandising,
assist in all aspects of inventory, opening and
closing of store, responsible for ensuring
deposits are made daily. Ensuring financial
stability of the cashier process and integrity of
the store. All PIA and planograms are set
Monthly, meet all sales goals individually and
also stores numbers. Control shrink, maintain a
clean clutter free location.
Sales Representative
Ashley Furniture HomeStore - Fort Wayne, IN
February 2018 to 4/2019
Design customers home with total home
furnishings, furniture, rugs, dining, tables,
entertainment centers, fireplace, reclining and
stationary sets... many more. Run credit,
through numerous companies, key iorders in.
Follow up, open orders, ETA, post delivery
follow up. Do AOR daily training . Sold over 600,000 in 9 months.
Regional Sales Manager
American Freight Furniture and Mattress - Fort
Wayne, IN
December 2004 to February 2018
Daily responsibilities included truck orders and
inventory tracking, profit and loss management,
and scheduling and training of both Sales
Associates and Management, along with selling
of product as well. I interacted with both staff
and clients, being responsible for budgeting
and recruiting for up to 5 different stores, in two different states. Responsibilities also included
managing displays, seasonal and otherwise,
protection of the bottom line with intent to
continuously increase sales quota, and to
create a team of sales associates and managers
that will continually meet and exceed sales and
customer service.
General Manager
Cycle Gear Inc - Mesa, AZ
August 2000 to July 2004
As General Manager, I oversaw daily operations
of the sales floor, all scheduling and hiring
processes, along with ordering of product,
inventory tracking and profit and loss
statements.
The Hart School of Management
Pompano Beach,Fl, 1990
Grove port Madison High School
Graduated 1978
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