Support Representative Customer Service
Resume:
Joi Goodwin
Newport News, VA *****
**********@*****.***
Providing leading support for day to day routine items for daily function of Administrative offices and responsible for incoming calls while assisting clients and colleagues. Dedicated and proactive Administrative Assistant Secretarial Support who has excelled in completing multiple tasks simultaneously.
Authorized to work in the US for any employer
Work Experience
Technical Support Representative
Cox Communications Inc. - Chesapeake, VA
October 2020 to March 2022
• Install and configure software and computer systems.
• Troubleshoot and resolve issues with software or hardware.
• Walk colleagues or clients through steps to help them resolve their technical problems.
• Maintain procedures and reports that provide technical support to the entire organization.
• Analyze records and logs to spot underlying trends and potential issues.
• Support the implementation of new solutions or applications.
• Establish accounts for new users and assist with password or login problems.
• Test, evaluate, and make decisions about new technology for the business.
• Participate in business-wide meetings to provide insight into technical requirements. Wharehouse Associate
Amazon Fulfillment Associates - Chesapeake, VA
November 2019 to January 2021
Process, package and ship orders accurately
Organize stocks and maintain inventory
Inspect products for defects and damages
Examine ingoing and outgoing shipments
Organize warehouse space
Receive, unload and place incoming inventory items appropriately Check, verify and fill customer invoices
Abide by all company safety and hygiene regulations Contribute ideas on ways to improve or optimize warehousing procedures Keep warehouse clean and organised daily
Assistant Store Manager
Citi Trends - Hampton, VA
April 2018 to November 2019
• Prepared and maintained day- to-day office secretarial support requiring professional communication, administrative, and functional skills for the smooth operation of a typical store environment.
• Assisted the retail store manager in planning and implementing strategies to attract customers.
• As an Assistant store manager, I am capable of effectively operating standard store equipment as found in any large stores.
• Coordinated daily customer service operation (e.g. payments, sales process and orders)
• Evaluated employee performance and identify hiring and training needs.
• Monitored retail operating cost, resources and budgets.
• Communicated with clients and evaluate their needs.
• Maintained official files in electronic and hardcopy format: performance plans/appraisals, correspondence, technical papers, financial documents, etc. in accordance with applicable standards and company directives.
• Analyzed consumer behavior and adjust product positioning.
• Created reports, analyzed and interpret retail data, like revenue, expenses and competition.
• Conducted regular audits to ensure the store is function able and presentable.
• Researched emerging products and use information to update the stores merchandise.
• Suggested sales training programs and techniques.
• Oversee all employees and make sure they adhere to the company policies and guidelines.
• Handled customer complaints.
Assistant Store Manager
Dollar General - Hampton, VA
June 2014 to April 2018
• Prepared and maintained day- to-day office secretarial support requiring professional communication, administrative, and functional skills for the smooth operation of a typical store environment.
• Assisted the retail store manager in planning and implementing strategies to attract customers.
• As an Assistant store manager, I am capable of effectively operating standard store equipment as found in any large stores.
• Coordinated daily customer service operation (e.g. payments, sales process and orders)
• Evaluated employee performance and identify hiring and training needs.
• Monitored retail operating cost, resources and budgets.
• Communicated with clients and evaluate their needs.
• Maintained official files in electronic and hardcopy format: performance plans/appraisals, correspondence, technical papers, financial documents, etc. in accordance with applicable standards and company directives.
• Analyzed consumer behavior and adjust product positioning.
• Created reports, analyzed and interpret retail data, like revenue, expenses and competition.
• Conducted regular audits to ensure the store is function able and presentable.
• Researched emerging products and use information to update the stores merchandise.
• Suggested sales training programs and techniques.
• Oversee all employees and make sure they adhere to the company policies and guidelines.
• Handled customer complaints.
Administrative Assistant
ROCK SOLID JANITORIAL - Hampton, VA
February 2013 to June 2015
• Prepared and maintained day- to-day office secretarial support requiring professional communication, administrative, and functional skills for the smooth operation of a typical office environment.
• Provided support by maintaining electronic calendars for organization (e.g. management, staff, and conference rooms).
• Maintained customer confidence and protects operations by keeping information confidential.
• Prepared reports by collecting information.
• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
• Ensured operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Excellent verbal and written communication skills, including proof-reading
• Maintained official files in electronic and hardcopy format: performance plans/appraisals, correspondence, financial documents.
• Maintained technical knowledge by attending educational workshops; reading secretarial publications. Education
High school or equivalent
School of Cosmetology, VA School of Hair Design, Hampton 2005 to 2007
High school diploma in General Education
Kecoughtan High School - Hampton, VA
June 1999 to August 2002
Skills
• Retail Management
• Keyholder
• ASM
• Team Lead
• Key Holder
• Scheduling
• Management
• Sales
• Microsoft Excel
• Cash Handling
• Customer Service Skills
• Word
• Office Administration
• Merchandising
• Data Analysis
• Employee Evaluation
• Store Management Experience
• Assistant Manager Experience
• Human Resources
• Payroll
• Recruiting
• Planograms
• Quality Assurance
• Employee Orientation
• Pricing
• Office experience
• Microsoft Word
• Customer service
• Microsoft Outlook
• Administrative experience
• Microsoft Powerpoint
• Microsoft Office
Certifications and Licenses
Driver's License
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