Customer Service Representative

Objectives

Looking for a challenging job that will help me utilize my skills for the benefits of both employer and my career.

Experience

Kenya Red Cross Society Kakuma, Kenya 03/2013 to 07/2015

Outreach Tracing Staff

oTraced lost people online or through BBC, FM by using Restoring Family Links methods

oProvided customer service at the Red Cross answering calls

oDelegated tracing assignments among the 4 different Red Cross offices

oHelped the company as group lead

Avis Budget Group Salt Lake City, UT 11/2015 to 9/2016

Outreach Tracing Staff

oHelp customers with their car reservations

oHelped customers on call to assist their road service

oHelped the company to sale rent cars

oUsed to help both company and customers on checking cars in and out

West Central Interpreting Agency Willmar, Minnesota 10/2016 to 12/2016

Kiswahili and Somali Interpreter

oProvided translations and interpretations for clients

oTransported clients to hospitals and interpreted at their appointments

oAssisted clients in filling out forms at appointments

Volunteer Experience

Somali Community Service Salt Lake City, Utah 12/2016

Volunteer

oAssist newcomers to get around in the community to get donations

oHelp children on Saturday and Sundays to get to the mosque for classes

oHelp with interpretation and transportation when needed

Solution staffing Columbus, Ohio 01/2017 to present

oWorked the company for different call centers such as iqor and contact us

oUsed to work as inbound customer service representative and answer customer questions

oWorked as billing specialist and answered all the questions concerned any problems from their bills

oUsed to help customer with trouble shooting and assisted placing their orders.

Education

Mumias Muslim Girls High School Mumias, Kenya 11/2012

Columbus state community college, undergraduate, social and human service

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