Insurance Verification Assistant
Resume:
Donna Woods
Insurance Verification Specialist
Tulsa, OK 74133
************@*****.***
While training as a remote Health insurance agent I learned to verify consumer eligibility for Medicare Advantage Plans. During my time with the Company I used questioning customer service sales and problem solving to assist with enrollments, choosing the right insurance plans for consumer needs. Authorized to work in the US for any employer
Work Experience
Licensed Insurance Agent
Robert Half - San Francisco, CA
October 2021 to Present
Worked for Stride Health as a Health Insurance Agent. During this time I received Non Resident insurance licenses from several States.
Amazon Fulfillment Center Associate
Amazon
April 2021 to May 2021
Placed customer order onto a robotic cart
Education
License in Health Accident and Sickness Insurance
Xcel Solutions - Jacksonville, FL
February 2021 to April 2021
Certificate in Professional Sales
Tulsa Tech - Tulsa, OK
July 2008 to August 2008
High school diploma
Oklahoma Department of Education - Oklahoma City, OK November 2004 to August 2005
Diploma
Career Point Institute - Tulsa, OK
November 2004 to August 2005
Skills
• Telephone Customer Service
• Cold Calling
• Needs Assessment (Less than 1 year)
• Inside Sales
• Zendesk (Less than 1 year)
• Upselling
• Customer service
• Windows, Microsoft Office (2 years)
• Internet Sales
• Insurance Sales
Certifications and Licenses
Health Accident and Sickness Insurance Agent
April 2021 to May 2023
Licenced to sell health Accident and Sickness Insurance AHIP Medicare Certification
July 2021 to July 2021
Assessments
Customer focus & orientation — Familiar
May 2020
Responding to customer situations with sensitivity Full results: Familiar
Call center customer service — Familiar
August 2020
Applying customer service skills in a call center setting. Full results: Familiar
Sales skills — Proficient
July 2021
Influencing and negotiating with customers
Full results: Proficient
Customer service — Familiar
May 2020
Identifying and resolving common customer issues
Full results: Familiar
Verbal communication — Familiar
February 2020
Speaking clearly, correctly, and concisely
Full results: Familiar
Inside sales — Proficient
October 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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