Correctional Officer Customer Care

SHONNIE LIPSIE

***** **** ****** ****, *******, TX 77039 · 832-***-****

· **************@*****.*** ·

Seeking employment with on the job training, where I can utilize and enhance my experience gained from previous professions in a challenging environment, as well as provide the opportunity for professional growth.

EXPERIENCE

DECEMBER 2019 – PRESENT

CORRECTIONAL OFFICER/PREA COMPLIANCE MANAGER, GEO GROUP INC.

Oversee inmates to ensure they are safe, secure, and supervised. They do so by enforcing outlined rules and regulation. This may include inspecting cells, performing visual checks every hour, formal counts, writing incident reports, and restraining inmates.

PREA compliance manager are responsible for day-to-day functions related to PREA implementation and response in their own facilities. Maintains documentation as required by the PREA standards of facility-based operations.

NOVEMBER 2016 – DECEMBER 2019

CONTACT CENTER ESCALATION SUPERVISOR, medical transportation management

Call center responsible for scheduling transportation for client’s medical appointments; needs and circumstances. I am a resource for urgent and/or escalated member issues where I make decisions that are in the best interest of the member and the company, I propose resolutions that help result in an excellent member experience as well as agent development and work flow efficiencies. I provide real time assistance to customer care representatives. My role required me to understand all departments within the organization to help resolve and provide support for both internal and external stake holders, process escalated trips and issues in a timely manner.

FEBRUARY 2018 – AUGUST 2019

REHAB TECH, santa maria hostel rehab tech

The detox technician (direct care position) will provide program support and direct to detoxification clients and make referrals to other medical professionals and facilities as appropriate. The detox technician will participate in service planning and monitoring as needed

EDUCATION

1994- 1998

HIGH SCHOOL DIPLOMA, mac arthur high school

Houston, Texas

2008- 2010

COSMETOLOGY AND APPLIED SCIENCE, san jacinto junior college

Houston, Texas

SKILLS

I possess strong leadership and team building skills as well as exceptional communication skills; I am able to multi task in a fast-paced environment as well as able to quickly identify customers needs and circumstances; I possess the skills to handle confidential and sensitive issues, and I possess the skill to properly handle situations of an emergent nature; I am able to type between 40-50wph and I am proficient in using computers and Microsoft Office Software.

REFERENCES

AVAILABLE UPON REQUEST

Contact this candidate