Customer Service Management Assistant
Resume:
Yumay Hernandez RN
Homestead, FL *****
**************@*****.***
Self-motivated, reliable, caring. Excellent customer service. Friendly and compassionate, with excellent communication skills. Discreet and confidential in all dealings with patients and staff. Focused on working in teamwork environment.
Work Experience
Human Resources
Healthmed - Miami, FL
November 2020 to Present
Case Management Assistant
Quality Home Health
November 2020 to August 2021
Case Management Assistant
CNA - Certified Nursing Assistant
BAPTIST HOSPITAL
February 2019 to October 2020
Strong clinical skills to asses vital sings and patients monitoring.Observed physical and emotional change; reported patient condition to nurse.Phlebotomy skills, glucose control skills.Provide care Pre and postoperative.Proper sterilization procedures.Turn patient to prevent pressure ulcers.Transferred patients from bed to chair, bed to commode, chair to commode using gait belts, Hoyer lifts and ensuring patient safety and comfort, followed RN instructions for range of motion activities.Rescue code assistance.Patient safe and effective transport from stretcher to bed Education
High school or equivalent
Associate's degree
RN
Skills
• Medical terminology
• Fielded and recorded patient information with accuracy
• Electronic Medical Records
• Inspired empathetic care and compassion
• Patient advocacy and support among staff and patients
• Effective team collaboration
• Complied HIPAA Regulations in all patient documentation and interactions
• Customer service excellence
• Use of proper documentation standards
• Creativity and problem solving
• Provide nursing assistance on surgical and respiratory floors
• Vital Signs
• Phlebotomy
• Caregiving
• Hoyer Lift
• Medical Office Experience
• Patient Care
• Social work
• Leadership
• Covid test (Less than 1 year)
• Case Management
• Supervising experience
• HIPAA
• Customer service
• Recruiting
Languages
• Spanish - Expert
• English - Fluent
Certifications and Licenses
CNA
CPR Certification
ADN
May 2021
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