Customer Service Pharmacist

Zein Khatib

*** ** ** ** ****** # ****. Miami, FL 33132 617-***-**** **********@*****.***

Summary

Motivated and professional doctor in pharmacy offering excellent experience in different pharmacy settings . Advanced certification in pharmacy immunization program and excellent background in clinical pharmacology and medication therapy management . Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time with enthusiasm and positive attitude and eagerness to receive feedback and share knowledge . Licensed in Florida, California and Massachusetts. Skills

Smart Listening skills

Strong decision making ability

Exceptional Work ethics

Problem resolution

Friendly, positive attitude

Multitasking pioneer

Prescriptions management skills

Hospital and retail pharmacy professional

Skilled in clinical interventions

Patient counseling expert

Pyxis and Parata systems trained

Immunization certified

Expert understanding of Medicare and Medicaid

processes

Drug utilization review

Overseeing pharmacy operations

Supervising technicians and team management

Resolving complaints

Recall monitoring

Following Quality assurance standards

Improving current processes

Safety awareness

Loss prevention

Proper storage understanding

Technical skills ( EPIC trained, covermymeds)

HIPAA and FDA drug safety trained

Active Multi-state pharmacist licensure ( Fl, CA)

Experience

HOSPITAL PHARMACIST 07/2018 - Current

UCLA Health - Los Angeles, CA

Counseled patients on proper use of medications, responding to questions and discussing side effects of both specific brand-name and generic pharmaceuticals.

Advised and consulted with patients on appropriate dosing, potential side effects, drug interactions, storage requirements, and directions for use.

Collaborated closely with healthcare professionals to monitor and assess quality and effectiveness of drugs or drug regimens.

Administered vaccines to immunize patients against communicable diseases. Eliminated third-party rejection claims through timely monitoring of incoming prescription lists Accurately pulled medications from shelves for Pyxis replenishment and delivered to various patient care areas. Performed medication reconciliation to identify and resolve discrepancies Attended interdisciplinary discharge rounds; conducted patient interviews; assessed appropriateness and accuracy of discharge medications

Provides MTM ( medication therapy management)

Communicated with nursing and medical personnel regarding medication orders or drug therapy issues. Researched customer health insurance plans to provide prescription authorization and efficient patient care. Tracked progress and provided education to chronically ill patients. Stocked, labeled and delivered medications to patients and caregivers. Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.

Dispensed drugs in hospital environments.

Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores. Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures. PHARMACY TEAM LEADER 04/2011 - 07/2018

CVS/caremark - Sylmar, CA

Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling.

Compounded, packaged, labeled and dispensed medications. Researched customer health insurance plans to provide prescription authorization and efficient patient care. Promoted health and well-being of patients by administering flu immunizations. Delivered pharmacological education to patients by responding to and answering questions and explaining medication side effects.

Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty. Monitored medication inventory levels and kept detailed documentation in company software. Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.

Filled as many as 5000 prescriptions every week.

Maintained compliance with state and federal drug laws. Trained and worked with pharmacy technicians to expedite urgent requests. Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.

Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores. Analyzed prescribing trends to monitor patient compliance and prevent excessive usage. Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures. Trained individuals in how to use devices to promote optimal medical support. Effectively supervised staff of 7 pharmacists and 19 technicians and clerks by using listening skills and mentoring and delivering in-depth training.

Maintained confidential financial and patient information to reduce risk of data breaches. Managed inventory and reduced costs by negotiating prices with multiple generic pharmaceutical suppliers. Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms. PHARMACY TEAM LEADER 04/2007 - 04/2011

CVS Pharmacy - Framingham, MA

Mentored 5 pharmacy technicians and several trainees, providing insight and answering questions regarding company procedures and medical protocols.

Monitored medication inventory levels and kept detailed documentation in company software. Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.

Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling.

Checked medications for content, accuracy and completeness of drug packaging and labeling. Maintained compliance with state and federal drug laws. Filled as many as 2500 prescriptions every week.

Education and Training

Lebanese American University - Byblos, Lebanon Doctor of Pharmacy 02/2003

California State Pharmacist License - Sacramento, CA Issued April 2011- expires Jan 2023

Credential ID: 65315

State of Florida Pharmacist License - Tallahassee, FL Issued Aug 2021 - Expires Sep 2023

Credential ID : PS 63000

Basic Life Support For Healthcare Providers ( BLS) - American Heart Association Issued Nov 2021 - Expires Nov 2023

Immunization Delivery - American Pharmacists Association Issued July 2010 - doesn't expire

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