Data Entry Customer Service
Resume:
Birmingham, Al
********@*****.***
Erical D. Booker
SKILLS
Organizational and time management skills
Excellent communication skills
Excellent analytical skills
Accounts Payable
Accounts Receivable
Independent Starter
Problem solving Skills
Detailed and precise
EXPERIENCE
Regions Bank, Birmingham, AL — Business Unit Operations Analyst
January 2022 - PRESENT
●Prepares reports by collecting, analyzing, and summarizing information
●Analyzes and interprets data to identify trends and opportunities for process improvement
●Works with managers to apply data to business goals and analytical requirements, which may include capacity planning, volume forecasting and unit costing
●Contributes to workflow or process change and redesign, and has a strong basic understanding of the specific product or process
●Creates and maintains policies, procedures, and/or training materials to maximize efficiency and customer service
●Defines user requirements and assists with user acceptance testing on occasion
●Manages small projects and/or contributes to task forces or project teams on occasion •Takes accountability for regular reporting or process administration as owner on occasion
●Works under limited to moderate supervision to analyze and solve moderately complex operational, systems-related, and/or customer issues
Regions Bank, Birmingham, AL -Fulfillment Operations Analyst
January 2021 - January 2022
●Responsible for UCC perfection, including the filing of UCC-1s and appropriate UCC-3s.
●Review and approve documents and the Rapport system before deals are funded
●Post close quality review of deals once funded.
●Scan executed documents to the iWave system for easy access.
●Review & approve fundings from paralenders.
●Responsible for executed documents are provided to collateral for offsite storage.
Regions Bank, Birmingham, AL — Operations Specialist II
May 2017 - January 2021
●Maintain open communication between Paralenders and Relationship Managers
●Prepare and or verify any funding packages
●Initiated fundings via wire, check or internal GL tickets
●Process the OFAC screening
●Process & maintain fundings for the Revolving Accounts and Progress Pays
●Update Equipment Exhibits for the revolving Accounts & Progress Pays
●Maintain and balance Escrow Accounts Fundings and Exhibits
●Reconcile & keep in balance all Revolving, Escrow & Progress Pay Accounts
●Assist with any testing that may be required from the Systems Manager
●Respond and assist with customer service issues
●Finalize the customer's file to include forwarding a set of executed documents to the customer
Regions Bank, Birmingham, AL — Operations Specialist
February 2007 - May 2017
●Aid all members of the Specialized Relationship Banking Team complete, collect and review documents for the extension of credit
●Resolve documentation exceptions
●Primary resource for the loan closing process and related ongoing portfolio management responsibilities
●Regularly serve in a problem-solving capacity providing client service for loan products
●Demonstrate knowledge of commercial credit, regulatory and documentation policies
●Determine, prepare, and obtain necessary documents to secure the loan and ensure loans are booked
●Ensure loan proceeds are disbursed in accordance with loan approval package
●Address loan setup issues to ensure system data integrity
●Post customer payments via wire, ACH drafts and checks
●Responsible for the department’s vendor payment and customer reimbursements due to overpayment
AmSouth Bank, Hoover, AL — Reconcilement Specialist
November 2005 - February 2007
●My responsibilities included ten- key data entry, captured mages to be burned to CD / DVD and make photocopies of checks. I am also skilled in Microsoft Office and Treasury Management
AmSouth Bank, Birmingham, AL — Remittance Processor
June 2003 - November 2005
●Automated data entry of accounts receivables with desktop scanner
●Utilize software to capture information from payment coupons and checks
●Ten-key data entry
AmSouth Bank, Birmingham, AL — Product Support Specialist B
August 1998- June 2003
●ten-key data entry
●balancing
●bookkeeping
EDUCATION
Miles College — Bachelor of Science Business Management
August 2017 - May 2020, Fairfield, AL
Summa Cum Laude
GPA 4.0
A H Parker High School, — Diploma
August 1993 - Ma 1997, Birmingham, AL
GPA 3.5
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