Data Entry Customer Service
Resume:
Sheila Lehman
**** **** ***** **, ****** Wa ***01
*************@*****.***
OBJECTIVE
I am an individual with demonstrated leadership and teamwork abilities, looking to obtain Engineering/ Drones automation positions in the Engineering industry. I have a material engineering background, problem solving approach, and strong knowledge of computer and Microsoft products. I am wanting to apply knowledge from the classroom in a professional environment. I bring advance mathematical skills, technical knowledge, and data analysis skills. My hobby interests are detailing cars, riding horses, camping, and photography.
EDUCATION —
EXPERIENCE
Eisenhower Highschool
Yakima WA
2015-2018
Small Engines
Photography
Art
S.T.E.M
Material science
Architectural drawing
Financial fitness
Leadership
Minds I robot
Food Science
Golf (Varsity)
Physical Fitness
Welding (SkillsUSA)
Robotics
CAD
Yakima Online
Yakima WA
JUN2020-JUL2020
Highschool Diploma
YV-TECH
Yakima WA
2017-2018
Drones Automations
-Parts 107 Certification
-Drones license
-Drones certification
-Remote Sensing
-3D printing
-Soldering parts
-Wiring process
-Flying combinations
-Building drone process
(Aug2021-Dec2021)
Riverview Manor • HCA • Selah, WA
Supervisor: Victoria (left due to health)
Ensuring that supplies and medical equipment are replenished
Taking the temp, blood pressure, and blood glucose levels of patients and recording the results.
Dressing residence and taking them to breakfast and lunch.
Making beds, cleaning up garbage and laundry, take to desired location.
(Aug 2020-Feb2021)
McCord Dodge Dealership • Detailer • Longview, WA
Supervisor: Vonia (left because moving home)
Cleaning vehicle interiors and exteriors in compliance with all company standards and client requests.
Operating buffers, steamers, hoses, vacuums, and other equipment to meet service expectations.
Using cleaning, protective, and restorative agents to maintain and enhance the appearance of vehicles.
Performing inspections and keeping complete, accurate records of the vehicle’s condition.
Moving and parking vehicles, delivering vehicles to correct locations or picking owners or drivers up if needed.
Managing inventory and reordering supplies.
(May2020-AUG2020)
Stadelman Fruit • Data Entry/Shipping Clerk • Zillah, WA
Supervisor: Ezly (left due to lack of work)
Enter variety of data using current technology
Filing as needed
Prepared and sorted documents for data entry
Created and maintained logs for tracking purposes
Reviewed and entered data updates into the system
Advised supervisor of issues relating an order or customer
Kept records of shipments and separated accordioning
Check in and out delivery drivers on paperwork and update in the system
(OCT2018-JUN2019)
Costco Call Center • E-commerce Agent • Yakima, WA
Supervisor: Jim Harris
Field customer phone calls
De-Escalate customers
Complete manual orders
Complete account maintenance
Determine and Authorize credits to accounts
Key Entry/Refunds
Use proprietary applications such as AS400/Oracle/OMS/Cisco Finess
Customer facing chat services
Independent problem solving
DEC2017-AUG2018
Valley Mall • Private unarmed guard (PSC) • Yakima, WA
Supervisor: Andy Ward
Theft/Trespassing prevention
Secures premises and personnel by patrolling property, monitoring surveillance equipment, inspecting buildings, equipment, and access points, permitting entry.
Prevents losses and damage by reporting irregularities, informing violators of policy and procedures, restraining trespassers
Completes reports by recording observations, information, occurrences, and surveillance activities, interviewing witnesses.
Ensures operation of equipment by completing preventive maintenance requirements, troubleshooting malfunctions, calling for repairs, evaluating new equipment and techniques.
Contributes to team effort by accomplishing related results as needed.
Maintains safe and secure environment for customers and employees by patrolling and monitoring premises and personnel.
MAY2015-AUG2018
Elephant car wash • Manager/Detail • Yakima, WA
Supervisor: Larry Scott
Helped maintain a safe and organized workspace
Communicates with Service Advisor regarding detail services, repairs and estimates for time completion
Facilitates and performs all detailing department duties
Performing opening/closing of the facility
Counting till, completing all paperwork to make sure we meet the right amount of numbers and business in the day
Cleaning vehicle interior and exterior in the compliance with all company standards and client requests
Treating car windows (Acid wash)
Driving cars to a designated spot after work is done
Vacuuming car upholstery and other surfaces Washing, waxing, and buffing exterior
KEY SKILLS —
VOLUNTEERING
Customer Service
Communication
Computer Skills
Leadership
Active Listener
Problem Solving
Flexibility
Emotional Intelligence
Organized
Attention to detail
Management
Walmart 2014-2015 (Yakima WA)
-Helped stock, learned leadership skills, better ways to become organized and focused.
-Welcomed in customers.
-Helped customer find what they needed.
Human Society 2015-2016 (Yakima Wa)
- To walk dogs several times a day to provide exercise and time for bowels and bladder to empty. To perform neat cleaning of all equipment and tools used in the job assignment.
SIDE JOBS
House Cleaning 2017-Current
Dusting, sweeping, mopping, and washing floors, toilets, showers, tubs, driveways, windows, and counters. Vacuuming carpets, and any other dusty surface. Cleaning all surfaces in the kitchen and bathroom. Making beds. Also, Clean houses after construction was complete.
Detailing vehicles 2015-Current
Cleaning new and used automobiles, performing any combination of following duties: Washes, Wax, Tire shine, Interior vacuum, Interior shampooing, Interior scrub and added protectant, Window cleaning.
Applies wax to auto body, and wipes surfaces to protect surfaces and preserve shine.
Either goes to customers location for their needs or they bring vehicle to my location
Making sure I am using correct product on the right car or for the kind of job needing to be done.
REFERENCES
Mary L 509-***-****
Crystal Sebree 509-***-****
Larry Scott 509-***-****
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