Network Engineer Customer Service

ISIDORE LIANEA KOUAM

Phone: 202-***-****

***********@*****.***

IT PROFESSIONAL

Summary

CCNP and AWS certified IT specialist with over nine years of experience providing network, client/server and Cloud technical support. Customer service driven professional that has received consistent acknowledgment for communicating effectively with both technical and nontechnical users and known for excellent problem-solving skills and patience in dealing with frustrated users.

Work History

Federal Trade Commission Network Engineer Feb 2017- Current

●Telework 3 days during the week by using Cisco AnyConnect for remote connection.

●Answer incoming calls and assist end users (technical and non-technical) with their issues.

●Configure, and troubleshoot Layer 2 protocols such as Vlans, STP, RSTP, EtherChannel.

●Use Microsoft Visio as technical documentation and presentation tools for network topology.

●Configure and troubleshoot layer 3 protocols such as EIGRP, OSPF, BGP, and MPLS.

●Engage in daily analysis, design, documentation, and support client's network infrastructures.

●Documented and completed various projects timely and effectively.

●Provide timely problem resolution of WAN/LAN issues on site.

●Monitor and manage all servers both locally and regionally by using Solarwinds.

●Use Wireshark for packet capture and analyses network traffic (data).

●Work as a team, to design and develop cloud data solutions.

Individual Advocacy Group LLC Network Engineer Nov 2015 – Feb 2017

●Provide technical knowledge in configuring and troubleshooting layer 2 and layer 3 protocols

●Depth knowledge of TCP/IP and its related Services/Applications in an Enterprise environment including protocols such as FTP, HTTP, SMTP, Telnet, SSH and HTTPS.

●Interact with internal groups and external customers to resolve network and communication issues.

●Assist configuring, implementing, troubleshooting, and maintaining existing network design to facilitate customer usage.

●Configured VTP domains created and removed Vlans, enable 802.1qTruncking in switch ports and enable BPDU on spanning-tree.

●Worked with other IT technician groups to troubleshoot, resolve network availability and performance during business hours and developed configuration skills for ACL for defining network traffic and Authentication, Authorization, and Accounting (AAA) on a Cisco router using Radius or TACACS+ protocols.

●Transferred Cisco 2600 Routers IOS flash images to identical routers using cross over cables, and enabling TFTP Server on the host Router.

Daly Computers Network Engineer Nov 2012 –Nov 2015

●Ensured that the installed application and network functioned properly and sorted out minor issues such as insufficient speed.

●Ensured data integrity and security through administration hierarchy, denying external unauthorized access.

●Configured and administrated Zone-Based Policy Firewall on the Cisco 1841 ISR and by using Cisco Configuration Professional (CCP).

●Configured backup/recovery of Cisco IOS Images and perform password recovery on Cisco routers/switches.

●Configured VLAN Trunking Protocol to reduce administrative overhead.

●Enabled secure sharing of VLAN information to prevent the introduction of rogue devices from affecting the VLAN database by shutdown unused switchports following Layer 2 security best practices.

Certificates

CCNP

CCNA

CCNA Security

AWS Certified SysOps Administrator Associate

AWS Certified Solutions Architecture Professional -in progress

Technical

Skills

●Routing/Switching Protocols: RIP, OSPF, EIGRP, BGP, ACL (Access Control List), TCP/IP, Stub Routing, VTP, Spanning-tree, ARP, Vlans, Ether channel, Portfast, HSRP

●Equipment: Cisco Routers (2911, 2921, 3825, 3845) series, Cisco Catalyst Switches (2960, 3550,3560,3750,4500, and 6500) series, Cisco Nexus 7K and 5K series

●Operating Systems: Windows XP, 2000,2007, windows server 2008, 2008r2, 2012, and 2012r2

●Application: Microsoft Office and Microsoft Outlook 2010 (for internal Email)

●Network Management/Monitoring Tools: SSH, Traceroute, PING, Wireshark and SolarWinds

●Active Directory Services and Group Policy.

●System ticketing: Remedy, ServiceNow.

●AWS Services: Amazon S3, Amazon S3 Glacier, Amazon EBS, EC2 Auto Scaling, Lambda, VPC, Amazon RDS, AWS Identity and Access Management.

Education

University of Douala Institute

Polyvalent High school of Bonaberi

Bachelor (Information System)

High school diploma

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