Process Operator Customer Service

Alex Paxton

****.********@*****.*** La Porte, Texas 77571 linkedin.com/alexpaxton 832-***-****

Senior Petroleum Surveyor Process Operator Dispatcher Logistics Coordinator

American Petroleum Institute (API) Standards Loss Prevention Quantification Gauging Temperature Measurements Sampling

Results-driven professional with more than 10 years of experience delivering mission critical services at terminals and refineries across the oil, gas and petrochemical (OG&P) industry, including both load and discharge operations. Strong track record of translating vision and strategy into execution, managing projects and improving existing operations in highly matrixed environments. Committed, with a positive and proactive customer service focus.

Creative problem solver who can adapt to any working environment, accurately analyze data, process information, learn quickly and find enhancements in logistics operations through metrics analyses that achieve process improvements.

Work extremely well within a team structure, adept at communication on all tiers inside and outside the organization, making decisions and implementing solutions resulting in outcomes that are in the best interest of the company.

Achieve performance success and increase organizational effectiveness through exceptional leadership, administrative and supervisory expertise, production knowledge, product support and operations management.

Core Competencies

Project Management Continuous Process Improvement & Optimization Industry Leading Technology Logistics

Freight Petroleum Operations Management Reporting & Documentation Audits/Inspections Safety Management Systems

Regulatory Compliance Pipeline Systems Dispatch Specialist Employee Supervision, Training & Development MS Office

Professional Experience

Intertek at Exxon Baytown, TX June 2021 to Present

Senior Petroleum Surveyor - Integral partner within the processing and transportation segments of the petroleum value chain for this unique service-focused company that is the largest chemical terminal in North America and combines industry leading technology with unparalleled customer service.

Perform general survey/inspection on various petroleum products using a state-of-the-art proprietary technology platform in accordance with general inspection practices and safety standards on petroleum tankers and terminals.

Manage shift operations, enhance efficiency of services, help customers minimize costs, expedite fuel/cargo transfers, track and trace vessel nominations, perform loss control measures and report findings to customer coordinators and representatives.

Train employees to become Sr. Surveyors, dispatch associates to facilities to perform tasks, and gauge, measure temps, sample and quantify cargos on shore and on vessels before, during, and after cargo operations.

Prevented the contamination of 2000 tons of a customer’s cargo by paying close attention to detail and successfully conducted face-to-face audits/inspections with direct customers and customer representatives with no discrepancies.

SGS North America, Deer Park, TX Aug 2011 to June 2021

Lead Survey Operator - Managed several multi-grade operations simultaneously as the onsite Lead Surveyor at this high-volume terminal while overseeing shift operations of all surveyors at the terminal, performing routine equipment calibration, verification, and function checks, maintain work areas, records, and equipment in a clean, organized, and functional condition.

Conducted, by specified methodology, visual observation, volume/temperature measurement, and sampling of commodity materials contained or conveyed in lines, barge tanks, ship tanks, rail tanks, shore tanks, and other vessels.

Attended commodity material movements involving line/tank transfer or displacement, lightering, and loading/unloading.

Monitored the availability of needed supplies, updating the Dispatcher or Coordinator as needed; communicated and coordinated with terminal, transport, and company personnel to promote seamless exercise of duties.

Organized/coordinated jobs ensuring services rendered, submitted timely reports and samples that verified and communicated results and generated reports into print or electronic media stating the validity and traceability of the information.

Chem Coast, Inc., La Porte, TX Aug 2010 to Aug 2011

Marine Cargo Surveyor - Tracked and traced vessel nominations, gauged, measured temps, sampled, and quantified cargos on shore and on vessels before, during, and after cargo operations, reporting findings to customer coordinators and customer representatives.

Professional Development

San Jacinto Community College, Pasadena, TX

Process Technology - Participated in Process Technology and music programs simultaneously

International Federation of Inspection Agencies (IFIA) #53968 - Completed May 2018

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