Customer Support Associate

EDUCATION

**.**** - **.****

Coimbatore Institute of Technology

Diploma In Computer Science Engineering

EXPERIENCE

07.2016 - 07.2019

Vestige Technology - Coimbatore, TN, India

Technical Support Associate

Project Handled,

Biometrics based Time & Attendance and Access Control System System Integration & Configuration

Jewellery management using RFID

Smart cards & Access control system

asset tracking system using RFID

Key Responsibilities,

• Provide on-site installation, validation and commissioning of instruments

• Perform hands-on on-site troubleshooting, service and repairs

• Provide high level technical support to external customers at their location

• Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales

• Create and maintain service information in the company enterprise database

• Coordinating with existing corporate clients, dealers, and vendors for sales, queries, and any requirements 07.2019 - 04.2022

Anwar Corporate Services - Ajman, U.A.E

Customer Support Associate

Key Responsibilities,

Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email Processing and logging incoming calls into the CRM system. Forwarding and escalating inquiries to relevant individuals and departments. Prepare Immigration (GDRFA, ICA), Municipality, Emirates ID, Medical, Insurance and Other Dept. Forms. Attending Customers and clarifying their doubts in visa and immigration process Customer work follow up and updating the status to the customer through CRM. Attending Customer calls and replaying to their enquires through call and with other communication options. Technical Support / Customer Support Associate

Coimbatore, Tamil Nadu

641037

26.06.1998 637-***-****

*************@*****.***

KALIL AHAMAD

Focus on speed and communication with a proven track record of customer satisfaction and productivity. Knowledgeable Technical Support and Customer Support Associate with experience in troubleshooting, hardware configuration and software installation. Combines excellent technical and people skills. SKILLS

PERSONALITY

SOFTWARE SKILLS

LANGUAGES

HOBBY

Technology

FootBall

Gym

Good communication - written and oral skills

Excellent conceptual and analytical skills

Effective interpersonal skills

Communicative Punctuality

Creativity Organized

Adobe Illustrator

Corel Draw

Microsoft Office

English

Tamil

Malayalam

Hindi

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