Customer Service Pharmacy Technician
Resume:
MELISSA RICHARDS
*************@*****.***
**** ********* ****** ****. #****
Jacksonville Florida 32225
PROFESSIONAL SUMMARY
** ***** ** ********** ** the pharmaceutical industry
Proven track record of accurately completing tasks assigned and special projects with demanding time frames and confidential material
Team player with the ability to work effectively and collaboratively to accomplish goals
Extensive customer service experience
Detail oriented with strong follow through
Excellent written and oral communication skills
Strong problem solving and decision-making ability
Very flexible with impeccable work standards
CAREER HIGHLIGHTS
CVS – February 2000 to present
Registered Pharmacy Technician
Instrumental in pandemic special project which involved administering COVID vaccines to nursing homes, rehab centers, assisted living communities and assisting Pharmacist by processing claims for vaccine
Daily administering of Covid tests
Enter and process prescriptions into the pharmacy operating system with both speed and accuracy
Refilled and maintained ScriptPro, an automated dispensing system
Communicate with customers in person and on the telephone while providing timely and excellent customer service
Daily processing of claims through insurance
Assist with maintaining accurate medication inventories and performing audits as required
Work incoming prescriptions from doctor’s office to resolve any discrepancies and ensure timely dispensing
Receive, process and follow-up as needed with doctors’ offices on all refills assigned
Work daily with doctor offices and insurance companies to timely resolve and process prescriptions and claims
Assist with training new pharmacy staff
INTEGRATED PHARMACY SOLUTIONS – May 1992 to February 2000
Registered Pharmacy Technician
Worked with clinic doctors to ensure timely processing of all prescription orders
Managed inventory levels by performing regularly scheduled inventory counts, stocking inventory and checking for expired medications
Received, processed and distributed prescriptions timely and accurately
Effectively resolved insurance rejections and other billing issues
COMMUNITY ACTIVITIES
The HEAL Foundation Catholic Charities
Additional Career Information and References Available as needed.
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