Service Representative Customer

ADEBAYO FUNMILAYO OLUWAKEMI

No. * ADEKUNLE JUNAID Street, Off JOJO OBAWOLE ROAD, Lagos State.

Tel: 090********,080********.

Email:********************@*****.***

OBJECTIVE: To work with existing staffs and facilities so as to bring out the best for the institution, to strive for excellence, increase my working experience as I look forward to saving lives and contributing to the development of any organization I find myself

PERSONAL INFORMATION

●Date of Birth: 6th JANUARY 1994

●Marital Status: Single

●Nationality: Nigeria

●State of origin: Ekiti

●Languages Spoken: Yoruba, English

EDUCATIONAL QUALIFICATION OBTAINED WITH DATES:

●Adekunle Ajasin University akungba Akoko, Ondo State

2014 - 2017

B.Sc. Ed in Geography Education

●Tai-Solarin College of Education. Omu Ijebu

2010 - 2013

Nigeria Certificate in Education

●Apata community grammar school Apata Ibadan.

2001 - 2007

Secondary School certificate Leaving.

●Christ the King Nursery/Primary School

1995 - 2001

Primary School certificate Leaving.

WORK EXPERIENCE

Rock financial limited – customer service representative - July 2021 till date

Made outbound calls and received inbound calls to defaulting customers.

Monitored the loan accounts to ensure they don’t go bad.

Resolved client-billing problems.

LINK CREDIT - customer service representative - April 2021

Contacted debtors to arrange debt payoffs.

Created customers’ accounts and also updated the account status for any change.

Processed payments and refunds in conjunction with the reconciliation and Finance team.

Educated customers on how to make payments via the web or payment Apps.

Responsible for creating and managing customer loan portfolio

TRANSNET FINANCIAL NIGERIA LIMITED / credit review officer 2019 – 2020

RESPONSIBILITIES

Made outbound calls and received inbound calls to defaulting customers.

Monitored the loan accounts to ensure they don’t go bad.

Resolved client-billing problems.

Escalated offline and online payments to the reconciliation team for prompt processing.

Kept accurate records and reported on collection activity.

Government Secondary School, Omu-Aran, Kwara State 2018 - 2019

(N.Y.S.C)

EFEECEE Finance Company, Odo-Ona, Ibadan. 2013 - 2014

Post held: Secretary

Pep Store Nigeria, Challenge, Ibadan 2013

Post held: Sales Representative

SKILLS

●Ability to work in any environment to produce positive result.

●Ability to get along with people at all levels.

●Teamwork ability.

●Effective communication skills and good human relation.

HOBBIES

Reading and adventures

REFEREES

Akinlere oluwaseun Gabriel - 090********

Mrs. O. Akinola Ibadan, Oyo State. Tel: 081********

Contact this candidate