Customer Service Virtual Assistant
Resume:
Page *
CURRICULUM VITAE
OF
MD. MEHEDI HASAN
Contact Number: +880-01703677484
E-mail: ************@*****.***
Address: House # 63, Ward- 47, East Faydabad,
Dakhshinkhan, Uttara, Dhaka -1230.
Highly-motivated Business Administration Post-Graduate seeking a Full-time position to succeed in an environment of growth and excellence by using my skills and knowledge to grow professionally and personally.
Analyst, Ocean Freight Operations – 16/11/2021 to Till now. Expo Group
Assigned For: Origin Solution Limited (OSL)
Creating Shipping Order & Giving Delivery Notification, Creating Ocean Load Plan, Preparing Local Invoice, Giving Forwarder’s Cargo Receipt (FCR) to supplier, Tracking Shipment through Carrier's website, Finding Buyer Code through PO, Sending Draft and EPB to Supplier, Correcting HBL and preparing Final HBL etc. Officer, General Warehouse Management – 15/03/2020 to 15/11/2021. Dynamic Resources (3rd Party of Robi Axiata Ltd.)
Assigned For: Robi Axiata Ltd.
Receiving shipments of new materials and follow up shipments with supporting documents. Documentation task for product issuance and keep track record. Generating stock report weekly/monthly by (ERP) SAP system. Physical supervision (space optimization, stacking etc.) Doing day to day Transport Management task for material delivery and return. Flight Steward – 01/10/2014 to 28/02/2018
Biman Bangladesh Airlines Ltd
Providing excellent customer service to passengers, while ensuring their safety and comfort throughout the flight. Demonstrating Safety Drills.
Dealing with Emergency Situations.
Working as Safety and Security Professionals throughout the flight. CAREER OBJECTIVE:
JOB EXPERIENCE:
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SKILLS AND COMPETENCE:
Customer Service.
Strong Verbal and Written Communication.
Collaboration and Team Work.
Problem solving skills.
Adaptability.
Ability to work hard.
Organizational and Planning Skills.
Willingness to learn.
Transport Management.
MASTER OF BUSINESS ADMINISTRATION (MBA)
Independent University, Bangladesh (IUB) 2017- 2018 Major: HRM, CGPA: 3.60 out of 4.0
BACHELOR OF BUSINESS ADMINISTRATION (BBA)
Daffodil International University 2010-2015
Major: HRM, CGPA: 3.74 out of 4.0
HIGHER SECONDARY SCHOOL CERTIFICATE (HSC)
ST. Joseph Higher Secondary School 2005-2007
Group: Science, Board: Dhaka, GPA: 3.94 out of 5.0 SECONDARY SCHOOL CERTIFICATE (SSC)
BAF Shaheen School, Jessore 1996-2005
Group: Science, Board: Jessore, GPA: 4.25 out of 5.0 Proper efficiency both in Bengali & English Reading, Writing, Speaking & Listening. COMPUTER SKILLS:
MS Word, MS Excel, MS Power Point, MS Access, Internet Browsing & Excellent Typing Skills. Place : Bangladesh Airlines Training Centre (BATC) Year: 2014 - 2017.
Training on: Basic Flight Service, Dangerous Goods Regulations (DGR), Aviation Security, Specific Training on BOEING 777-300 and 200 ER Aircraft, BOEING 737-800 Aircraft, DASH-8 Q-400 Aircraft.
ACADEMIC FLASH:
TRAINING:
LANGUAGE PROFICIENCY:
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EXTRA CURRICULAR ACTIVITIES:
ACHIEVEMENTS:
PERSONAL INFORMATION:
Date of Birth : 5th July, 1990
Nationality : Bangladeshi
Religion : Islam
Marital Status : Single
Gender : Male
Home Town : Gazipur
REFERENCES:
Performed as “Vice President” for the period of 2 years in “Daffodil International University Debating Club’’.
Worked as “General Member” in “DIU Cultural Club” for 1 year. Worked as ‘’Volunteer’’ in organizing few events in College and University. Achieved champion position in “Business Case Competition” in the DIU 2nd Business Festival 2010. Got highest marks during 3 months Internship Period in “Viyellatex Group’’ During 2014. REFERENCE 1 REFERENCE 2
NAME S.M Mahbub Shahriar
EMPLOYER
NAME Faysal Kabir
Robi Axiata Limited EMPLOYER B Property.com
POSITION
HELD
Specialist,
Warehouse & Transport
Management
POSITION
HELD
Senior Executive,
Customer Service &
Social Media
PHONE
NUMBER
018**-****** PHONE
NUMBER
*.*********@****.***.** ******.*****@*********.***
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