Nung Esther Tekum

***** *********** ****, ******* ***** 77379

346-***-****

19

Professional Summary

DYNAMIC AND EXPERIENCED AGILE SCRUM MASTER WITH OUTSTANDING MOTIVATIONAL, PROBLEM SOLVING AND TEAM BUILDING SKILLS.EXTENSIVE KNOWLEDGE IN SOFTWARE DEVELOPMENT LIFECYCLE(SDLC) WITHIN MULTIPLE DOMAIN SUCH AS HEALTHCARE AND FINANCE.SIX YEARS OF HANDS ON EXPERIENCE AS A SCRUM MASTER AND TWO YEARS AS A BUSINESS ANALYST WITH STRONG COMMUNICATION SKILLS,EXCELLENT FACILITATOR,ABILITY TO EFFECTIVELY MANAGE A TECHNICAL TEAM,QUICKLY COMPREHEND COMPLEX PROJECTS AND GUIDE THEIR IMPLEMENTATION AND TIMELY DELIVERY. WORKING KNOWLEDGE OF VARIOUS AGILE METHODOLOGIES SUCH AS; SCRUM, SAFe, KANBAN, LEAN AND XP.

Career Highlights

•Extensive knowledge and transition teams and organizations from waterfall to Agile Frameworks; SAFe, Scrum, Kanban and XP.

•Effectively facilitate the Scrum ceremonies such as Daily Standups, Sprint Planning, Sprint Review and Sprint Retrospectives.

•Highly skilled and knowledgeable in Agile transformation and Agile sustainment both experienced and new Agile teams.

•Have served as a scrum master simultaneously for multiple scrum teams (Up to 3), facilitating scrum/agile ceremonies and coaching the teams on growing their agile maturity level.

•Professional Certified Scrum Master (PSM 1) through Scrum.org

•Certified SAFe Scrum Master (SSM)

•Extensive experience working on E2E SDLC projects, with various technologies such as ; Java, C, C#, .NET, Python, Swift, HTML, SQL and CI/CD environments

•Tools: Microsoft teams, JIRA, Rally, Confluence, DEVOPS, Miro, Sharepoint, cisco webex, visual studio, TFS

Skills

•Project risk management

•Strong communication skills

•Project management

•Agile Scrum

•Conflict resolution

•Servant leadership

•Agile coaching

•Business planning & analysis

•Stakeholder management

•Requirement gatherings

•Story estimation

•Development team trainings

•Web & mobile development

•Software testing

Work History

Scrum Master 02/2022 to Present

H&M Group – Stockholm

Facilitate and coach 2 cross functional scrum teams composed of Product owner, Business experts, Software engineers, Software developers and testers.

Coach team using SAFe principles to help team mature in SAFe processes.

Create good overview of initiatives and roadmaps within the scrum teams in confluence.

Identify and remove roadblocks to teams working progress.

Drive change initiatives like improved ways of working or other coordination needed in the team.

Create an impediment backlog to keep track of the team’s impediments at the Scrum of Scrums.

Track teams workflow by creating a personalized dashboard in Jira.

Coach teams on the creation and prioritization of the Product Backlog, establishing Sprint goals and Sprint Backlog during the Sprint Planning Meeting.

Promoting an empowering and self-organizing team by shielding the team as necessary to establish a trusting and safe environment for raising problems, defining solutions, and committing to milestone deliveries.

Coordinating with other agile teams such as participating in Scrum of Scrums and participating in the Scrum master community of practice.

Create a competence mapping excel sheet for the team so as to highlight teams strengths and needs.

Scrum Master/Agile coach, 04/2019 to 12/2021

PEOPLE'S CHOICE CREDIT UNION – Houston, TX

•Facilitate and coach teams on daily scrum meetings, sprint planning, sprint review, retrospective and backlog grooming sessions with development teams supporting PCCU UPI applications

•Coach teams on the creation and prioritization of the Product Backlog, establishing Sprint goals and Sprint Backlog during the Sprint Planning Meeting

•Coach and mentor teams on guidelines in better story writing, estimation, capacity planning, backlog refinement and sprint planning for better and high quality delivery.

•Coordinate timely response and support to production line customer issues

•Encourage parallel work with pair programming, from XP to help team members boost knowledge and minimize defects/bugs

•As part of Sprint Review, demonstrated success/failure of the sprint to all stakeholders using Jira generated Project and Sprint Reports (Cumulative Flow, Burndown charts and Burnup Charts) and by demonstrating functionality achieved by the sprint

•Coach Scrum Teams and Product Owners on best ways of working in the company while training them to negotiate the minimum viable product to be deploy to production.

•Vigorously participating in establishing and provide Vision of the team and gain consensus base on Acceptance Criteria

•Communicate the headway to senior management via the ‘Burndown Charts'. Monitored the quality via metrics and mentored team via the project management processes

•Train, Mentor and work with Product Owners, to maximize the flow of value with product backlogs by refining and prioritizing PBIs

•Use Jira as the main PM tool to plan, track and release software.

Scrum Master, 04/2017 to 02/2019

EPIC HEALTH SERVICES – Houston, TX

•Worked as a scrum master for the Local Market Ambulatory ConnectCare Project (LMAP), managing and leading 2 development teams in the successful implementation and delivery of the Epic Physician Practice EMR system

•Facilitated scrum rituals with 2 development teams by coordinating Sprint Planning and Sprint Review, leading Daily Scrums and facilitating Sprint Retrospectives.

•Track and communicate team status and progress via burnup and burndown charts, as well as other information radiators, to the team, management, and Stakeholders ensuring it accurately reflects current state.

•Assisted Product owner in grooming and ordering Product Backlogs.

•Coached and mentored development teams in agile best practices and scrum values so as to improve development process, code quality and delivery.

•Helped teams in resolving daily impediments and blockers by coordinating what is a called a Parking lot, immediately after the Daily Scrum meeting

•Engaged with other Scrum Masters at SOS to increase the effectiveness of the application of Scrum in the organization.

•As a Scrum Master was responsible for facilitating the creation and prioritization of Product Backlog, establishing

•Responsible for managing dependencies between the Scrum Team and others collaborating with the Scrum Master network especially regarding items necessary for product release.

•Worked closely with the Enterprise and Enterprise Local System Application Coordinators, trainers, Local System executives, and all others involved in the Epic Ambulatory ConnectCare project.

Business Analyst/Scrum Master, 11/2016 to 03/2017

XEROX – Elkridge, MD

• Collaborated with Product Owner via Pre-grooming, to prioritize, gain clarity and known dependencies on PBI.

• Facilitated monthly meetings with clients to document requirements and explore potential solutions.

• Led all Scrum ceremonies including Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospectives

• Performed requirements gathering activities such as card-sorting, user stories creation, prototyping and these customer requirements were understandable, complete, unambiguous and meet stakeholders needs.

• Played a key role in converting business requirements into functional specifications and then into detail system requirements.

• Partnered with developers to automate manual processes, saving time and money while decreasing errors.

• Interfaced extensively with business team, product management, process owners and end users to gather business requirement, understand business process and re-engineer existing systems.

• Provided executives with analytics and decision support tools used as the basis for reorganization, consideration and relocation strategies.

• Evaluate risks related to requirements implementation, testing processes, project communications, and training, saving the company lots of money.

• Utilize JIRA to maintain product backlog, sprint backlog and create and track user stories, sprint planning, tracking and managing sprints, created Scrum and Kanban boards, status reports and the burnup and burndown charts.

• Developed system requirements specifications encompassing Functional and Non-Functional requirements

• Organized, facilitated and led meetings to drive problem analysis with system analysts and development team to determine root cause, resolutions and preventive actions.

Education

Bachelor of Science: University of Houston

Houston community college-Associates in Arts

Diploma in Marketing Advertising and Public Relations

Institute of Commercial Management, London

References:

Available upon request

Contact this candidate