Customer Service Nursing Assistant
Resume:
Monica Anna Santos
Team player
Edinburg, TX ****2
************@*****.***
SKILLS
• VERY DEDICATED TEAM PLAYER
• STRONG CUSTOMER SERVICE
• EXTREMELY DETAIL ORGANIZER
• TRUSTWORTHY AND RELIABLE EMPLOYEE
• EXCELLENT COMMUNICATION AND RESPONSIBILITY: DO EKG, PHLEBOTOMY LABS, TAKING VITALS, KEEPING I&O, MAKING APPTS, DRAIN FOLEYS, JPS, HIMO VAC ASSISTING PATIENCES OR CUSTOMERS, ANSWERING PHONES CALLS AND TRANSFERRING CALLS SCAN EKG TO PATIENTS CHARTS
• CPR
• EKG
• Injections
• Patient Care
• Receptionist
• Vital Signs
• Microsoft Word
• Phlebotomy
• CPR Certified
• Filing
• Medical Records
• Scheduling
• Venipuncture
• CNA
• Customer Service Skills
• Data Entry
• Front Desk
• Customer Service
• Medical Terminology
• Medical Office Experience
• Insurance Verification
• Laboratory Experience
• Medical Scheduling
• EMR Systems
• Caregiving
• Clerical Experience
• Hospital Experience
• Laundry
• Triage
• Nursing
• Critical Care Experience
• Cerner
• Quality Assurance
• Epic
• Computer literacy
• Spanish
• English
• Phone Etiquette
EXPERIENCE
Certified Nursing Assistant- ARBOR VIEW NURSING HOME/REHAB - Edinburg, TX
2011 to 2012
● My job description consisted of obtaining vital signs and assisting patients with activities of daily living.
Certified Nursing Assistant- MISSION REGIONAL MEDICAL CENTER - Mission, TX
January 2012 to June 2017
● My job description consisted of obtaining vital signs as well as being a unit clerk. I assisted RN's with wound care, drainage of Kovacs, JPs, NG-tube and foley catheters. In addition, I answered calls and transferred to appropriate departments.
CERTIFIED NURSING ASSISTANT- DHR HOSPITAL - Edinburg, TX June 2016 to March 2018
● My job description consisted of obtaining vital signs as well as being a unit clerk. I assisted RN's with wound care, drainage of Kovacs, JPs, NG-tube and foley catheters. In addition, I answered calls and transferred to appropriate departments.
Certified Nursing Assistant- MISSION REGIONAL MEDICAL CENTER - Mission, TX
January 2018 to September 2018
● My job description consisted of obtaining vital signs as well as being a unit clerk. I assisted RN's with wound care, drainage of Kovacs, JPs, NG-tube and foley catheters. In addition, I answered calls and transferred to appropriate departments.
Receptionist- DONA COOPER -DOCKERY - Edinburg, TX
September 2018 to October 2018
● Assisted patients by verifying insurance, scheduling appointments and accepting copays. I also completed the admission by obtaining vital signs, blood work and performing EKGs. Additionally, I answered calls and transferred to appropriate departments.
PCA Personal Care Assistant- Rio Grande Regional Hospital - McAllen, TX
April 2020 to July 2020
● My job description consisted of obtaining vital signs, Performing Ekg as well as being a unit clerk and assisted Rn's with any care that the patients may have needed. In addition, I answered calls and transferred to appropriate departments.
Patient Care Technician/Phlebotomist- McAllen Heart Hospital - McAllen, TX
April 2018 to June 2020
● My job description consists of obtaining vital signs, drawing blood, performing EKGs and I am also a unit clerk. I scan EKGs, assist RN's with wound care, drainage of Hemo vacs, JPs, NG-tube and foley catheters. In addition, I answered calls and transferred to appropriate departments.
Phlebotomist/Lab Assistant- SOUTH CLINIC LABORATORY - McAllen, TX January 2021 to May 2021
● I TRAVEL TO THE NURSING HOMES TO DRAW LABS FROM PATIENTS THAT HAVE LABS DUE AND ALSO WE CENTRIFUGE LABS.
Transporter/Youth Care Worker- Krucial Staffing- San Antonio, Tx June 2021 to March 2022
● Youth care worker at a shelter till I got an offer to become a transporter, where I would need to transport the youth care by flying each and everyone that was clear to their destinations with family. EDUCATION
Woodfield high school - GED, Online
Certifications
BLS for Healthcare Providers
● CNA
● First Aid Certification
● Phlebotomist
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