Gianna Murray

** ******* **, *********, **, *****

415-***-**** adq00h@r.postjobfree.com

Experience

June 2021- Present By The Bay Health

Patient Care Support Coordinator

● Work with clinicians and outside vendors to coordinate the delivery and pick-up of durable medical equipment.

● Maintain Patient electronic and hard copy charts up to date through Epic Healthcare Software

● Triage incoming calls from prospective and current patients, caregiver, members of medical community, staff and general public, helping to identify the proper staff member to receive the call in a prompt and courteous manner

● Conduct daily chart audits to assure CMS guidelines are followed and Medicare/Medical reimbursements are billable

● Provide coverage of other patient care support functions and as requested including but not limited to, admissions audits and faxing signed prescriptions daily, and administrative support to clinical staff and/or Team Leaders and Clinical Managers.

● Audit, chart and complete patient admissions

June 2021- December 2021 Center For Domestic Peace Intern-Social Media Intern, Domestic Violence Advocate

● Digital Campaign Manager

● Project Management for campaigns: Marin Against Youth Abuse program

● Content Creator

● Provide vital support to Victims of domestic Violence January 2015- May 2021 Nordstrom Inc

Service Experience Specialist

● Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution

● Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller and in person clientele

● Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

● Take payment information and other pertinent information such as addresses, phone numbers, and personal banking information.

● Tasked with cash handling the entire store’s

monetary.

June 2018- June 2019 Hospice By The Bay

Volunteer

● Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.

● Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.

● Provide patients and families with emotional support and instruction in areas such as caring adapting to disability or illness. May 2014 - August 2016 Hannah Project: Freedom School Teaching Assistance

● Working with at risk youth to empower, educate and improv all student on their self-esteem, academic goals, and reading skills.

● Adapt teaching methods and instructional materials to meet students’ varying needs and interests.

● Establish and enforce rules for behavior and procedures for maintaining order among the students.

● Establish clear objectives for all lessons, units, and projects communicate

those objectives to students

● Prepare materials and classrooms for class

activities.

Awards Dominican University of California, San Rafael, CA Dean’s Scholarship, Recipient

Bay Area Transfer Grant, Recipient

Sausalito Women’s Club, Sausalito, CA

Women’s Club Scholarship, Recipient

Skills Spanish, proficient

Microsoft Office (Excel, PowerPoint, and

Word) SPSS, proficient

Point of sale (POS) retail software, proficient

Epic Health Software, proficient

Coordination, Professional level

Healthcare Policy, proficient

Electronic Medical Charts, Durable Medical Equipment (DME) Coordination, Health Care/Patient Care Coordination, Project Management, Equity and Diversity Leadership, Healthcare admissions.

Education

January 2020-May 2022 Dominican University of California, San Rafael, CA School of Health and Natural Sciences:

Bachelor of Science, Global Public Health

Concentration: Health Equity

August 2017- December 2019 College of Marin, Kentfield, CA Associates of Arts, Natural Health Sciences

● Relevant Coursework: Anatomy, Physiology,

Microbiology, Healthcare professional Chemistry,

Ethics in Healthcare, Medical Terminology

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