Customer Service Control Technician

Kelvin Genao

**-** ***** ****** ***** Meadows, NY 11365 646-***-**** ******.******@*****.***

SKILLS

Suggestive and up selling by product knowledge and understanding the customers needs. Customer Service and problem solving are my skill sets. Knowledgeable in various lines and brands in A/V (audio & visual) equipment for all venues (i.e. corporate events, concerts, theatre, cinema, and presentations).

EXPERIENCE

ADORAMA, New York City, NY — Quality Control Technician

March 2016 - April 2019

●Inspect and test all new equipment to be in the product line.

●Inspect and review all equipment returns.

●Investigate all customer claims on equipment.

●Report on all equipment after usage.

●Keep maintenance log

ADORAMA, New York City, NY — Checkout Agent

November 2014 - March 2016

●Review & Prepare all orders for the day.

●Set up products for VIP’s order.

●Demonstration of the equipment ordered.

●1 on 1 tutorial and Suggestive selling with all setups.

ADORAMA, New York City, NY — Curbside Agent

June 2014 - November 2014

●Interacting w/customer service by locating customers products in inventory.

●Loading/Receiving inventory against packing slip.

●Loading/Receiving customer orders against sales receipts.

●Side duties included various maintenance/custodial

EDUCATION

La Guardia College, Queens,NY — Computer Science

April 2019 - Current

Contact this candidate