Data Entry Patient Service

ALOMA TWINKLE D'SILVA

**** ******* ****, *******, ** 30041

812-***-****, **********@*****.***

PROFESSIONAL SKILLS

Strong analytical problem-solving and decision-making skills

Strong problem solving-skills and ability to think creatively to resolve issues

Excellent telephone and PC/data entry skills

Excellent communication and interpersonal skills

Possesses strong work ethic and organizational skills

Proficient typing skills; able to type with little to no errors

Experience with insurance claims billing and follow up as per DHA guidelines

PROFESSIONAL EXPERIENCE:

Patient Service Representative (April 2019 – Current)

LabCorp, Alpharetta, Georgia

More than 9 years of experience in Phlebotomy/Medical Assisting in a large scale clinical lab establishment at Patient Service Center, Client Office and Hospital

Profound knowledge of managing and working with body and blood fluids and other related specimen

Perform venipunctures and capillary skin punctures to obtain blood samples for laboratory testing in a safe and accurate way

Demonstrated proficiency in taking patient medical histories and vital signs

In-depth understanding of Medical Terminology and familiarity about guidelines laid down for infection control

Build trust and minimize patient discomfort during Phlebotomy procedures while efficiently collecting blood specimens

Work collaboratively with patients and health care providers to ensure high quality of service

Patient Service Technician (PST) (May 2018-December 2018)

LabCorp Patience Service Center, Evansville, Indiana

Knowledge of using the kiosk for checking in patients

Accurately registered patients, entered insurance details and test orders

Demonstrated proficiency in taking patient medical histories and vital signs

Extensively performed employment drug screens, paternity collections, fingerprinting and urine collections

Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture

Responded to patient billing or financial inquiries, directing to appropriate departments, as necessary

Processed specimens including: labeling, centrifuging, pouring off and shipping specimen in an accurate manner as required by test order

Performed cash, check, and credit transactions for the patient's visit, diagnostic studies and supplies

Performed clerical duties such as filing records, faxing and responding phone calls and also submitted weekly reports on inventory, stock supplies, wait times and other relevant statistics

Phlebotomist (November 2015- May 2018)

LabCorp Satellite Office, Division St Family Clinic, Evansville, Indiana

Performed data entry tasks to update demographic and insurance information about patient

Utilized standard procedures for collection of blood and urine specimen

Prepared, processed, labelled, centrifuged, stored and shipped patient specimen and samples according to the laboratory department protocol

Communicated with medical staff to provide information regarding status of orders

Assisted with compilation and submission of daily wait times and monthly statistics

Phlebotomist (September 2010-February 2013)

St. Vincent Lab and X-ray, Bellmeade Office Building, Evansville, Indiana

Entered lab test requests in respective system on time and accurately

Collected blood specimen for all lab tests

Labeled, processed and dispatched specimen for analysis and testing using established procedures

Assisted in trainin g new employees and students

EDUCATION:

Technical Degree in Medical Assisting 2005-2007 4.0 GPA

Ivy Tech Community College, Evansville, Indiana

References available upon request

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