Resume

Sign in

Customer Service Purchasing Agent

Location:
Chicago, IL
Posted:
January 21, 2022

Contact this candidate

Resume:

Jackie Eichele

Chicago, IL

Email: adpzq2@r.postjobfree.com Phone: 630-***-****

LinkedIn Profile: www.linkedin.com/in/jackie-eichele Operations and Project Management Professional

Project Management Flavor and Beverage Pricing

Production Scheduling Shipping

Order Fulfillment Purchasing

Vendor Management Regulatory

Degrees: BA, Sustainability Studies, Roosevelt University (2017) Technologies: Wrike, Formulator, Zoho, QuickBooks, MS Office Industries: Flavor, Food, Beverage

WORK HISTORY

Customer Service & Operations Mgr, Better World Naturals, Oak Brook, IL (2019-2020)

● Implementation of Zoho for project management, customer service, and expenses.

● Coordinated set up of applications lab with application scientists and headquarters.

● Established and maintained relationships with vendors and customers.

● Set up warehousing and shipping routes for U.S. distribution. Commercialization Manager, Imbibe, Niles, IL (2013-2019)

● Ensure accuracy of databases as products transition from lab to operations/productions.

● Coordinated with laboratory, operations, and sales to ensure timely commercialization of flavors and beverages.

● Reduced flavor commercialization time from 12 to 6 weeks.

● Commercialized over 400 flavors in 2018 and led the transition of over 1000 flavors to two new co-manufacturers over 2019 and 2020.

● Ensure all customer requirements are met as accounts transition from lab to operations: quality, shipping, labeling, certifications

● Set up partnerships with certifying bodies: IFANCA, CRC, Star K, and Oregon Tilth

● Manage ongoing partnerships with co-manufacturers to ensure they continued to deliver on customers’ expectations.

● Coordinated with 4 departments to complete customer beverage trial runs. Purchasing Agent, Prinova, Carol Stream, IL (2012-2013)

● Responsible for sourcing, maintaining, scheduling, and pricing over 700 made-to-order flavors and 60 stock flavors.

● Identify, review, and recommend new suppliers to minimize costs and lead times for raw materials.

● Sourced over 200 new raw material ingredients for R&D.

● Coordinate with QA/Regulatory to ensure incoming products meet all specifications

● Manage distribution list, inventory locations, and stock levels for all flavors and raw materials for the flavor division.

Quality/Regulatory Administrator, Prinova, Carol Stream, IL (2008-2012)

● Responsible for design, implementation, and coordination of all aspects of Quality and Regulatory for the Flavor Division

● Maintain regulatory databases for all incoming flavor raw materials and new flavors.

● Apply for Koshers and work with rabbinical service during inspections.

● Complete customer questionnaires and regulatory documentation, including COA’s. Customer Service, Prinova, Carol Stream, IL (2000-2008)

● Receive and enter customer orders, prepares shipping documents and labels, schedule pickups, and invoice after shipping.

● Answers all inquiries such as tracking, pricing, C of A’s, shipments, credits, scheduling, adjustments, quotes, warehousing, and any other information that pertained to orders.

● Works with sales to help analyze customer sales reports, to recognize buying patterns, and create buy contracts as requested.

EDUCATION

Bachelor of Arts, Sustainability Studies, Roosevelt University (2017)



Contact this candidate