Customer Service Arabic
Resume:
SIDDHARTH
GURUNG
Retail Store In charge
Nationality :- Indian
Age :- 30years
Height :- 173cm
Weight :- 80kg
Profile
Advance as a Retail Store In charge responsible for establishing and maintaining top notch customer service by providing our customers with an experience that is truly unique. Ability to build and develop multidisciplinary retail and sales teams.
Contact
#Saisa Apartment, Below Bose Press. Chandmari
Darjeeling, West Bengal
India- 734101
**********.@*****.***
Education
Higher Secondary
2001-2008
St. Roberts H.S. School
Language Skills
English: read, write and speak
Hindi: read, write and speak
Arabic: speak
Work Experience
Retail Store In charge
Max Electronics, Landmark group, Oman.
Responsible for managing the day-to-day operation of the Emax store, as well as setting high standard customer service and those customers are satisfied with their shopping experiences., and launching initiatives to hit sales targets. As well as developing and motivating a team, whilst ensuring everyone adheres to company policies and procedures.
Sales and Customer Focus
Stock Presentation & Management
Staffing & Performance Management
Competition Management
Store Administration, Maintenance & Security.
Department In charge A/V Since2012(Oct)
Max Electronics, Landmark Group Oman till 2017(July)
Delegation of various tasks, monitored operations and outcomes to successfully meet established measures
supervised and coordinated activities of associates
Ordered inventory and reported discrepancies to control costs and maintain inventory levels
Created and maintained merchandise displays, ordered and restocked merchandise, including one of the highest volume departments within the store
Built relationships with customers to increase likelihood of repeat business
Recommended merchandise to customers based on their needs & preferences
Store In charge Since2017(Aug) Max Electronics, Landmark Group Oman till present
Direct sales floor activities ensuring excellence in customer service and resolving ore store level problems.
Establish sales goals manage budgets devise sales forecasts consistently maximizing sales and profits.
Hired trained and coached staff to ensure maximum performance within the store.
Developed new and low performing sales associates educating on sales methodologies as they applied to store offerings
Established and maintained a highly motivated, efficient team
Manage merchandise selection window displays and stocking working directly with vendors.
Work with corporate management developing local marketing and advertising strategies.
Applied strategies that improved shrink percentage for two years.
Key contact with suppliers / vendors securing key business agreements.
Maintained price accuracy of goods and ensured adequate stock levels.
Supported sales floor by implementing process improvements.
Led Service Desk team in handling returns exchanges and complaints.
Skills
Customer service orientation and Business Relation.
Knowledge of all relevant retailing legal and ethical requirements.
Creating a Great Customer Experience.
Ability to work with team.
Remarkable organizational skills.
Strong verbal and written communication skills.
Decision Making.
Time Management.
Self-motivation.
Conflict Resolution.
Leadership.
Adaptability.
Professional & Responsible People management experience.
The ability to work under pressure and make fast decisions.
Capable to deal promptly with emergency situations.
The ability to follow instructions and deliver quality results.
Technical Skills
MS Office (Word, Excel, PowerPoint), Orion & Inventory system.
Vehicle Driving with valid Oman Driving License.
Hobbies & interests
I love Team sports, hiking, cycling & video gaming.
Since2012(October) till 2017 (July)
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