Executive Assistant Front Office

CHIEDZA ZHOU (Administrator)

+263*********/+263********* *************@*****.*** Arcadia, Harare, Zimbabwe. Date of Birth: 04 October 1995 Fluent in English and Shona Valid Class 2 Driver’s Licence

PROFESSIONAL SUMMARY

A seasoned administrator experienced in delivering administrative solutions and resolving complex issues while providing insightful information to management to aid long-term and short –term decision making. Talented in organizing and coordinating highly successful internal and off-site events such as luncheons, dinner functions & all forms of meetings.

VALUE PROPOSITION

Exceptional at managing professional and personal scheduling for CEO, including agendas, mail, email, calls, travel arrangements, client management, and other company logistics

Courteous, dependable & professional mannered individual with exceptional customer experience skills

Strong organizational skills to maintain professionalism and strict confidentiality with all materials, as well as exercise discretion when interfacing with the business

Emotionally intelligent & effective gatekeeper with experience in handling confidential information

Experienced in preparing reports, memos, invoices letters, & other documents for both internal and external communication purposes

Supreme ability to multitask including managing busy calendars & efficiently handling daily office tasks

Experienced in taking dictation, minutes and writing them up subsequently

Proficient in using Pinnacle, Pastel, Outlook, and Microsoft Office Suite. Tech Savvy.

HIGHLY SKILLED IN

Organizing corporate functions Office Administration & clerical support

Building & managing customer relationships Records keeping and filling management Minute taking & resolution extraction Preparing various documents & reports

Budget preparation, and expenditure control Managing Petty cash

Travel Planning & meeting coordination. Calendar Maintenance

WORK EXPERIENCE

Office Administrator at Croco Motors Ford Harare, Zimbabwe: October 2020 – to date

Main Duties, Responsibilities & Achievements

In charge of all secretarial, clerical and front office operations

Operating a busy Switchboard and managing all internal & external communication

Diplomatically handling customer complaints and escalating them to the relevant department

Responsible for coordination of all onsite and offsite events and management of small projects

Producing quality reports, presentations, letters, memorandum

Collaborated with the sales team to improve business flow during Covid 19 lock downs

Front Office Operations at The Grand Selous Hotel Harare, Zimbabwe: April 2019 – October 2020

Main Duties, Responsibilities & Achievements

Managed all aspects of accommodation including online, phone bookings and reservations

Conducted telephone sales to inform guests about the hotel, rooms, rates and facilities

Responded to phone calls including resolving guest complaints in a timely and professional manner

Supervised housekeeping staff to ensure clean rooms and environment

Maintained updated records of bookings, payments and night audits

Compiled quality reports, presentations, letters and memorandum

Credited for designing the Daily Sales Report sheet which simplified the accounting & auditing systems

Consistently received top reviews from Guest scorecards, for excellent customer/guest service

Administration Officer at Beriah Trading, Harare, Zimbabwe: August 2018 – March 2019

Main Duties, Responsibilities & Achievements

Coordinating office activities and operations in compliance with administrative guidelines

Monitored usage of office supplies and timely replenished stocks

Managed agendas, travel arrangements, appointments, coordinated all meetings & compiled minutes

Managed all phone calls and correspondence (emails, letters, packages)

Supported budgets and bookkeeping procedures

Created and update records and databases with personnel, financial & all filing systems for the office

Created documents for organisation filling, records and prepared reports

Introduced the use of Goods Received Vouchers in the company which assisted with payment follow-ups

Designed an inventory management system receiving and dispatching fumigation chemicals

Banqueting Coordinator at Meikles Hotel, Harare, Zimbabwe: December 2017 – September 2018

Main Duties, Responsibilities & Achievements

Responsible for the overall customer experience through planning, & development of concepts & designs that brought about memorable experiences

Managed all client information including identification of their requirements and expectations

In charge of the events diary, contract management, budget, logistical planning & client communication

Liaised with exhibitors, stakeholders and suppliers to ensure everything is in order during the event

Negotiated financial terms and authorized expenditures with oversight from the supervisor

Modified the department’s checklist and advocated for reintroduction of strict use of the checklist to avoid unnecessary mistakes which greatly improved quality of service

SPECIAL ACHIEVEMENTS, & ADDITIONAL INFORMATION

Attended ATISCA Conference 2017 at University of Zimbabwe.

Attended webinar on LinkedIn on Digital Marketing and world transitions 2021

Attended webinar on LinkedIn on Virtual Assistants in today’ s world 2021

Presented a paper at Justo Mwale University Titled: “Champions have Scars”: Pentecostalism, national crisis and the post-colonial mothering of the nation of Zimbabwe 2016

EDUCATION, TRAINING, & CERTIFICATIONS

2019: Basic Front Office Procedures at The Grand Selous Hotel

2018: Service Excellence Training at Meikles Hotel

2017: Bachelor of Arts Honours Degree in Religious Studies at University of Zimbabwe

2017: Customer Service Skills Certificate at Alison Institute Ireland

2017: Executive Assistant Skills Certificate at Alison Institute Ireland

REFEREES

General Manager Administration at Croco Motors Ford 1Telford Road

024*******/ 024*******, +263-**-****-***, *******@***********.**.**

Mr Nyasha Mutsago: Managing Director at Beriah Trading Cnr J Chinamano and 6th Street, Harare, Zimbabwe. +263-**-****-***, *******@*****.***

Mr Reynold Marinda: Finance and Administration at The Grand Selous Hotel 60 Selous Ave, Harare, Zimbabwe. +263-**-****-***

Mr Calvin Makamba: Banqueting Manager at Meikles Hotel, Harare, Zimbabwe.

+263-**-****-***, *******@*****.***

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