Customer Service Sergeant

Professional Summary

I am a hard worker that adapted to managing routine corrections operations and emergency situations. Keep officers ready for any challenge with continuous training, drills, and oversight. I am Highly trained in less-lethal weaponry, conflict mediation and defensive tactics.

I maintain security and order by overseeing every inmate or staff movement. manage all administrative requirements with strong attention to detail, including schedules, forms, and incident reports.

I am a dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

I am a reliable and punctual, successfully handles fast paced in the workplace. Willingness to take on any task to support team and help business succeed, by offering strong skills and abilities where needed.

Skills

Facility Security Inmate Monitoring

Written Communication Schedule Management

Emergency Response Customer Relations

Administrative Oversight Task Prioritization

Experience

Correction Arsenal Sergeant

State of Michigan 2014 to-October 2020

Kept stock levels optimized and coordinating necessary resources to support employees' needs.

Protected team members from unnecessary risks by mandating use of protective equipment.

Maintain weapons, chemical agents.

Overseer of Vehicle Fleet

Corrections Shift Sergeant

State of Michigan, 2000 -2014

Kept detailed records of incidents, activities, and inmate counts.

Restrained offenders with physical restraints, chemical agents, and other less-lethal approaches.

Controlled entry of drugs and contraband into prison system with mail and visitor screenings.

Corrections Officer

State of Michigan 1994 – 2000

Observed inmates of detainees’ activities to detect unusual or prohibited behavior, which might be a threat to the security of the facility or the safety of inmates, detainees, employees, or visitors.

Responds quickly to calls for assistance in other areas of the prison of the inmates or facility as directed.

Assists in controlling disturbance and isolating situations, including response that may include the use of firearms.

Prepare written, written records and reports related to the work.

Perform related work as assigned.

Education

September 2010 Kaplan University Southfield, Michigan

Bachelor of Science in Criminal Justice

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