Laurie Garland

*** ****** ***** ** *** ** West Monroe, NY 13167

adpzh5@r.postjobfree.com 315-***-****

Professional Summary

A resourceful, self-motivated and detail-oriented professional with hands-on experience with customer service and keeping service departments organized and running efficiently. Effective communication and customer service skills. Seeking a suitable position with a company which offers genuine room for progression and the ability to make a significant contribution. Key Strengths

Proactive go-getter attitude

Enjoys interacting with customers

Exceptional attention to detail

Experience:

Sales Associate

Mirabito Holdings - Central Square, NY

2019- Present

· Provide Outstanding customer service

· Responsible for training for new employees

· Inventory Counting

· Operate cash register and Lotto machines

· Maintain store cleanliness

· Ensure freshness and quality of food

· Provide Hunting and Fishing licenses on DEC computer Sales Associate

RJ & RJ – West Monroe, NY

2016-2018

● Provide excellent customer service

● Operate cash register

● Prepare pizza for customers and ensure that it is fresh

● Maintain store cleanliness

Warranty Clerk

Driver’s Village Mercury – Cicero, NY

2007-2008

● Inputted data from warranty parts and labor claims

● Verified accuracy of data and revised any errors

● Prepared itemized reports as needed

Assistant Service Manager

Courtesy Ford – Mattydale, NY 1989-2007

● Prepared and distributed repair jobs to technicians/mechanics

● Answered customer questions and inquiries, both face-to-face and on-the-phone

● Processed warranty claims

● Prepared detailed reports as needed

Store Manager

Kwik Fill – North Syracuse, NY 1986-1989

● Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints

● Directed and supervised employees, instructed staff on how to handle difficult customers

● Inventoried stock and reordered when inventory dropped to a specified level

● General administrative duties including preparing employee schedule and store reports