Rhonda Hilliard

*** ****** ***** * Fairburn, Georgia 30213 * 347-***-**** * adpzgc@r.postjobfree.com

OBJECTIVE

To obtain a position with a respected organization that will allow me to use my abilities in Banking, Management and Office Administrative support with exceptional customer services skills.

SUMMARY OF SKILLS

5-Star Customer Service recipient

Attention to detail

Strong work ethics; Loyal and Dependable

10 + years in Microsoft Office Skills (Word, Excel & PowerPoint)

10 Key Data entry (7,000 key strokes)

Accounts billing and Insurance expertise

WORK EXPERIENCE

H&R Block November 20-May2021.

Associate teams Leader

I provided assistance for District mgr. counseled tax professionals with their updates on clients, made change to tax professionals work schedules,

I made sure that the office had proper staff according to corporate guidelines, reordered office supply, scheduled appointments with ability to assign to the specific tax professionals,distributed award points,

addressed any improvement suggestions to the tax professionals, distributed gift cards to the staff.

DHL, FAIRBURN, GA

Core Quality Assurance Inspector, March 2018 – January 2019

responsible for assessing proper packing of batteries within department standards for credibility before shipping

Assigned as management of employees on product line; assuring proper alignment, sealing and proper packing for customers deliveries

Operate machinery for processing and loading batteries

Inventory controller by organizing and receiving stock of products; packing and retrieving all items needed for shipments.

ASSURANT SPECIALTY AND PROPERTY INSURANCE, DULUTH, GA

Insurance Specialist/ Data Entry May 2013 to October 2016

Managing clients insurance accounts; contacting agents to verify coverage types for policy

Post incoming payments into insurance database; collector of payments ensuring proper contractual adjustments applied to accounts

Heavy data entry

Overseeing all strict insurance procedures of client’s policies: time management of projects and priorities

Inserted the customers account details into the system.

LOGISTICARE/Data entry COLLEGE PARK, GA

Billing Specialist, March 2010 to September 2013

Manage all billing accounts for agency

Responsible for all accounts payable accounts

Process transportation providers accounts to verify trips for payments

Collection of checks and mailing to all transportation providers

FIRST UNION BANK/WACHOVIA BANK, PARKCHESTER, NY

Bank Teller II/Data entry January 2002 to September 2006

Responsible for handling customer financial transactions such as, deposits, withdrawals, transfers, money orders and checking

Counting heavy amounts of cash, filing deposit slips, managing ATM deposits, answering phones and processing paperwork

Process local business accounts large coins order, cash and checks deposits

Balancing numbers and heavy data entry

Provide excellent customer service, answering questions and problem-solving to correct customers bank accounts

Rhonda Hilliard

111 Spring Court * Fairburn, Georgia 30213 * 347-***-**** * adpzgc@r.postjobfree.com

Education

JOHN F. KENNEDY HIGH SCHOOL, PATERSON, NJ

Graduate – High School Diploma, June 1988

Certificates/Licenses

BANKWORKS, ATLANTA, GA

Retail banking certification, September 2017 to June 2018

INFORMATION TECHNOLOGY

A+ Certified, June 2002

PRIVATE INDUSTRY COUNCIL, PATERSON, NJ

CRT/Data Entry certification, September 1991 to June 1992

References upon request

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