SUGANYA

DHARMARAJAN

CUSTOMER SERVICE EXECUTIVE

OBJECTIVE:

To seek a challenging career by

occupying a suitable position, utilizing

my technical skills and experience to

contribute towards the progress of

organization and at the same time

have the prospects for professional

growth and development of my

career. I am now looking to progress

into Suitable position within the

Technical sector. I am therefore keen

to find a new and suitably challenging

role within a market-leading

organization. (Total Work

experience 7 years above).

CONTACT:

Chennai, Tamil Nadu, India

+91-82-485-*****

adpz7c@r.postjobfree.com

EXPERTISE:

Administration

Patient Observation

Quick learner

EXPERIENCE

DOCUMENTATION SUPPORT

2021- Present

SENIOR CUSTOMER SERVICE

EXECUTIVE

2019-2021

VANGUARD LOGISTICS SERVICES, Chennai

As a Documentation support,my role is

to documents Import Bookings in

Efrightsite for both LCL and FCL

Quality Checking the documents

received from Direct consignee as well

as from the Forwarders

Having good experience in

communicating with the Forwarders for

chasing their original consignee

BL and document it

Ability to collect information and to

communicate with the customers and

forwarders for their disputes between

our MBL and their HBL copies.

Having good communication knowledge

to have a friendly communication with

AAA customers and forwarders by

taking care of their booking according

to their subject shipment.

Avoided amendments by creating and

documents HBL’s without any errors

Having knowledge to create bookings

Maintaining day to day activities and

submitting the reports of handled HBLs

Able to create more than 100 subjobs

and forwarders BL per day

Having good skill of emailing and verbal

communication with worldwide

customers

Paragon Digital Services Pvt Ltd,

Chennai.

Marketing for TV videos.

Upload & Optimizing videos in YouTube

& Facebook.

Maintaining the multinational channel.

Improving their circular views &

increasing.

SKILLS:

Logistics

Digital Marketing

Health Care Process

Insurance Billing

Verifying Insurance

E-Publishing

CERTIFICATION:

HDCA

TALLY ERP 9

EDUCATION:

International Diploma in

Logistics and Transport

,2020 – Exim Academy and

STED –Chennai

Master of Commerce,2011 –

Madurai Kamarajar

University –Madurai

Bachelor of Commerce,2008

– Sourashtra Women’s

College –Madurai

SENIOR CUSTOMER SERVICE

EXECUTIVE.

2015-2017

Subscribers count by our optimizing

strategy.

Drafted reports for upper management as

directed.

Conducted research, gathered information

from multiple sources and presented

results.

Exported final cuts and upload to content

management system and client platform.

Edited content in real time at events to

deliver high-quality media content within

short time frames.

Helped clients develop website portals and

social media pages to promote businesses.

Developed paid client ads for use on

diverse social media platforms, achieving

average of Number users per ad.

Intelenet Global Services, Chennai.

● Working directly with the insurance

company healthcare provider, and

patient to get a claim processed and

paid.

● Evaluated patient records for

suitability, completeness and

correctness of health data.

● Verifying patient’s insurance coverage.

● Reviewing and appealing unpaid and

denied accounts.

● Arranged maintained data for medical

databases and registries.

● Protected patient’s healthiness

information for privacy.

● Prepared, Keyed in, edited and proof read

health check records.

● Interviewed patient’s with the

aim of completing forms

documents and case histories.

● Recorded data electronically for collection

storage, analysis recovery .reporting

● Carried out day-day-day duties accurately

and efficiently.

● Offered friendly and efficient service to all

customers, handled challenging situations

with ease.

Personal Details:

Father Name:

S.P.Dharmarajan

D.O.B: 11-Sep-1987

Present Address:

Ekkattuthangal, Chennai.

Permanent Address:

Savithri illam, Theppakulam,

Madurai- 625009.

PROCESS EXECUTIVE

2013-2014

DATA ENTRY OPERATOR

2011-2012

Declaration:

SPI GLOBAL SERVICES, Chennai

Working for the E-publishing client Tata

Mcgraw Hill.

Responsible for E-Publishing correction

and production.

Responsible for defect free testing.

Awarded as the best trainee for the

outstanding performance for the 4th

quarter 2013.

Inputted and submitted client

information to facilitate speedy

processing of paperwork.

Developed standard operating

procedures and document workflows

for current and future process steps.

Answered questions and addressed,

resolved or escalated issues to

management personnel to satisfy

customers.

Completed forms, reports, logs and

records to quickly handle all

documentation.

Galaxy Software solution

Responsible for editing and updating the

data’s.

Creating the invoice report.

Create the new format of data’s.

Reviewed completed work for

compliance with regulations.

Managed large data projects, including

workflow scheduling, data entry and

accuracy verification.

Verified data files prior to entry to

maintain high data accuracy.

Located and corrected data entry errors

and reported to management.

Added documents to file records and

created new records to support filing

needs.

Documents completed work in

appropriate logbooks.

Identified data entry errors and reported

to necessary departments.

Created reports based on up-to-date data

to inform business decisions.

Completed data entry tasks with accuracy

and efficiency.

Drafted reports for upper management

as directed

I am enclosing here with my detailed resume for suitable post in your esteemed concern. I hereby declare that all the statements made in the above Curriculum vitae are correct to the best of my knowledge and belief.

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