Claims Processor Customer Service
Resume:
Rebecca Houston
Chamblee, GA 30341
*********@*****.***
Objective:
To be able to find a career with a successful company where I can utilize my skills of highly dedicated and conscientious work ethic in the public. A hard-working, accountable and well-versed individual with exceptional customer service, adaptability, and clear communication experience.
Records and Database
Verbal and Written Communications
Time Management
Organization and Scheduling
Customer Service
Adept in Technology
Filing & Data Entry (45 WPM)
Team Leadership
Dependability
Attention to Detail
Excellent Problem-Solving Skills
Accuracy and Multitasking
Administrative/Clerical Duties
Professional Work History:
September 2017 – September 2019
Roswell Nursing Home
Dining Service Associate
Knowledge of supplies, equipment, service orders, and food inventory.
Knowledge of prescribed procedures in setting up hot and cold food lines.
Knowledge of preparing food items for hot and cold dishes in kitchen.
Serve food items to customers from over-the-counter.
Replenished foods, silverware, glassware, dishes and trays at serving stations.
Assure clean, wash and maintain work areas, including floors, facilities, pans, service ware, utensils and equipment.
Performed cashiering duties when required.
Informed patients and customers of daily serving meals for breakfast, lunch and dinner.
Provided training to employees performing related work.
October 2015 – January 2016
Liberty Tax – Tucker, GA
Tax Preparer
Accurate completion of customer’s income tax return.
Advising clients about the tax preparation process.
Handling communication from clients and tax authorities.
Providing future tax planning to clients.
Securing repeat business and expanding client base.
Analyzing tax data submitted by the client to maximize the outcome for the client.
Providing outstanding customer service.
Establish rapport with clients to build working relationships and increase retention.
Prepare individual tax returns utilizing the information provided by the clients, and inputting into tax preparation software.
August 2003 – May 2011
Dekalb County Schools System – Decatur, GA
Guard Supervisor
Direct and escorted pedestrians across streets, stopping traffic as necessary.
Supervised locations.
Monitoring assigned patrol areas.
Training and enforcing security procedures, supervising and monitoring activity on property to deter, preventing theft, sabotage, fire and accidents.
Responding to calls for assistance.
Writing reports on accidents and various incidents.
Communicate and facilitate open lines of communication with District and Operations Manager.
Educational Background:
Associate’s Degree
Gwinnett College of Georgia
Training School of Atlanta – Nutrition and Food Sciences
2016 – 2018
Stratford Career Institute:
A.S. Administrative Assistant/Secretary – 2006
A.S. Business Management – 2004
Saint Albans, VT
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