Pamela J. Ledsinger *** Court Street Pontiac, Michigan 48342 248-***-**** mobile

SKILLS AND ABILITIES

Completed certificate Medical Billing Program with 19 months experience in the Medical Billing field. Additional skills consist of data entry, insurance claims processing, lockbox processing/encoding, clerical, and customer support.

EMPLOYMENT HISTORY

GBA Agent, 05/2020 – 01/2021

Omni Interactions, Castle Pines, CO

Received high volume calls in a remote call center environment to give great customer service. Verified customers to receive their unemployment benefit card in the lost and stolen department, replaced lost cards and renewed expired cards. Maintained client requirements with accuracy and confidentiality.

Personal Assistant, 12/2013 – 07/2014

Lunghamer Chevrolet, Waterford, MI

Set up customer appointments, processed applications, ran credit reports, performed data entry and clerical duties.

Medical Billing, 04/2009 – 10/2010

Clopton Primary Care, Ellenwood, GA

Process daily super bills, post payments/reconciled accounts, submit claims electronically & by mail, resubmit denials for reimbursement.

Proof Operator/Lockbox Processor, 01/2004 – 01/2007

SunTrust Bank Georgia Operations Center, Atlanta, GA

Encoded checks, batch balancing to meet deposit deadline, operate computer terminal to input data information to process checks, attach copies for mail out according to client’s instructions, maintain production along with quality requirements and confidentiality.

Lockbox Processor OCR/AR, 01/2002 – 01/2004

PNC Bank Atlanta, GA

Complied and sorted documents, such ad invoices and checks, substantiating business transactions, operated computer terminal to input and process payments of invoices while maintaining production, ensured strict confidentiality of financial records.

Membership Specialist II, 01/2001 – 01/2002

Blue Cross Blue Shield of Georgia, Atlanta, GA

Processed and printed enrollment letters, ID cards, schedule of benefits and premium bills, gathered information to complete application processing and determined proper mode of correction when needed reviewed, entered data, and updated individual health insurance enrollment applications and forms into the enrollment processing system (EPS) timely and accurately to meet departmental goals.

EDUCATION

Healthcare Administration University of Phoenix, Phoenix, AZ

Certificate Medical Billing & Insurance Coding Advance Career Training, Morrow, GA

Diploma Business, Pontiac Northern High School, Pontiac, MI