Support Representative Service
Resume:
J
Jeison Corona
Miami FL 33162
Email. adpz1s@r.postjobfree.com
SEEKING REMOTE POSITION ONLY
SUMMARY
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
SKILLS
•Report creation
•Credit card payment processing
•Office equipment proficiency
•Problem-solving abilities
•High-energy attitude
•Business development understanding
•Shipping and receiving understanding
•Data evaluation
•Adaptive team player
•Sales expertise
•Transportation solution development
•Technologically savvy
•Courteous demeanor
EXPERIENCE
Customer Service Representative
Remote, Remote
Team callcenter - Customer Service Representative Unemployed Benefit
Contract 01/2021 ---
Roadside Assistance / Jan 2015 to Mar 2020
•Informed customers about billing procedures, processed payments and provided payment option setup assistance.
•Asked probing questions to determine service needs and accurately input information into electronic systems.
•Escalated customer concerns, store issues and inventory requirements to supervisors.
•Documented conversations with customers to track requests, problems and solutions.
•Set up and activated customer accounts to maintain QA satisfaction levels.
•Delivered service and support to each customer, paving way for future business opportunities.
•Educated customers on special pricing opportunities and company offerings.
Technical Support Representative
Remote, Remote
Dishnetwork/ May 2015 to Jul 2016
•Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
•Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
•Updated software versions with patches and new installations to close security loopholes and protect users.
•Created new accounts, reset passwords and configured access to servers and file management software for users.
•Directed account management and customer training on company technical software and tools for new accounts and new users.
Sales Representative
Remote
Salesforce Marketing Cloud/ Mar 2013 to Jun 2014
•Cultivated strong relationship with customers while fostering positive business image.
•Generated sales by executing complete sales cycle process from prospecting through contract negotiations and close.
•Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
•Cold called business leaders to initiate inclusion in sales strategies.
•Assisted customers during selection process and helped choose perfect products to meet individual needs.
•Maximized efficiency and time management by effectively planning and organizing client routes within territory.
•Cultivated strong professional relationships with industry partners, creating focused campaigns to drive long-term business development.
EDUCATION AND TRAINING
High School Diploma
North Miami Beach High School
North Miami Beach, FL
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