Middle River Administrative Assistant
Resume:
Rohini Bhola
Baltimore, MD *****
*********@*****.***
Willing to relocate: Anywhere
Work Experience
Logistics Manager @CDS Logistics
Middle River, Md
Duties include all aspects of logistics, finance directives, contact and negotiations, processing various reports before deadlines, new client acquisition and training and basic off administration
Office Manager
MDEI - Towson, MD 2015 to 2018
Operated computers programmed with accounting software to record, store, and analyze information.
● Performed payroll and managed files
● Answered phones, took messages and transferred callers to appropriate staff
● Operated Quickbooks and performed client relations daily ● Managed vendor information and interactions
● Ensured supplies were adequately available
took messages and transferred callers to appropriate staff
Southern Maryland Veterans Association - Barstow, MD 2014 to 2015
Barstow, MD
Public/Client Relations and Marketing
● Managed files and alphabetized paperwork
● Answered phones, took messages and transferred callers to appropriate staff ● Operated QuickBooks and performed client relations daily
● Managed vendor information and interactions
● Ensured supplies were adequately available
Store Manager/Tax Preparer
Liberty Tax Services - Baltimore, MD 2011 to 2014
Managed store and employees, ensuring store was properly staffed at all times ● Prepared taxes according to state and federal law
● Performed data entry of confidential information
● Assisted with bi-lingual customers
● Maintained files according to alphabetical order
● Handled cash transactions
● Ensured quotas were met by designated deadlines
Owner's Liaison Temp Services
Liberty Tax Service - Baltimore, MD 2009 to 2011
Administrative Assistant
● Answered phones, took messages and transferred callers to appropriate staff ● Filed paperwork in alphabetical order
● Operated general office equipment in order to effectively complete daily tasks ● Greeted visitors as they entered the establishment
● Created, maintained and entered information into databases
● Maintained scheduling and events on calendar
● Completed forms in accordance with company policy
Credit Analyst
Bank of America - Hunt Valley, MD 2007 to 2009
Analyzed credit data and financial statements to determine the degree of risk involved in extending credit or lending money
● Generated financial ratios, using computer programs, to evaluate customers' financial
status
● Consulted with customers to resolve complaints and verify financial and credit transactions.
● Prepared reports that include the degree of risk involved in extending credit or lending money
● Compared liquidity, profitability, and credit histories of establishments being evaluated with those of similar establishments in the same industries and geographic locations
● Reviewed individual or commercial customer files to identify and select delinquent accounts for collection
● Conferred with credit association and other business representatives to exchange credit information
● Completed loan applications, including credit analyses and summaries of loan requests, and submitted to loan committees for approval
● Analyzed financial data such as income growth, quality of management, and market share to determine expected profitability of loans
● Evaluated customer records and recommend payment plans based on earnings, savings data, payment history, and purchase activity.
Customer Care Executive 2
Comcast Cablevision - White Marsh, MD 2005 to 2007
Answered telephones and answered questions
● Made outbound phone calls in order to collect payment information ● Entered payment information into databases
● Performed trouble shooting of cable connection
● Scheduled appointments for technicians to visit customer homes ● Performed sales and upgrades over the phone
● Trained new employees on company policy and procedures
Education
Associate in Business
Essex Community College Rosedale
1996 Skills
• Alpha-numeric (Less than 5 year) • Bookkeeping (Less than 10 year) • Collections (Less than 10 year)
• Credit (20 years)
• Credit analysis (Less than 10year)
• Customer service (Less than 20year) • filing (Less than 10year)
• Microsoft office (Less than 6year) • Ms office (Less than 6year)
• Quickbooks (5 years)
• Receptionist (Less than 4year)
• Retail sales (Less than 5year)
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