ELPIDIO MALABANAN BERGONIA Jr.

FLAT #***, AL RAWDHAT BUILDING, BUR DUBAI, UAE

adpyzz@r.postjobfree.com

+971*********

Career Objective:

To work in an environment that motivates excellence, apply the and develop the knowledge, skills and abilities I’ve learned that will be beneficial to me and the company that I’ll be joining with, passion for work and dedication towards the organization that will strengthen my personal character which will enable me to become more competitive in my chosen field of endeavor.

AREAS OF EXPERTISE:

Customer service

Troubleshooting

Attention to details

Willing to work on a shift basis including evenings and

. Ability to take ownership of issues and to work alone with little or no supervision

QUALIFICATIONS:

3 YEARS ASSOCIATE IN COMPUTER ENGINEERING TECHNOLOGY

WORK HISTORY:

Date: August 25, 2021 – Present

Position: Ride Operator

Employer:Expo2020 Dubai, United Arab Emirates

Agency: Align Manpower Services

Date: October 2020-May 2021

Position: Ride Operator

Employer: GLOBAL VILLAGE Dubai, UAE (Season 25)

Agency: Align Manpower Services

Duties and Responsibilities

.Trained and Certified for 10 most extreme Rides at the Global Village Carnaval for Season 25 as a Ride Operator

.Main Ride Operator and Ride Operator Reliever

.Managing the whole Team within the Ride being assigned

Date: October 15, 2019- March 15, 2020

Position: Ride Operator

Employer: GLOBAL VILLAGE, Dubai UAE (Season 24)

Agency: Third Legacy Events LLC

Office 102-V5, Building No.171, Salahuddin Rod, Dubai UAE

Duties and Responsibilities:

-As per approved Standard Operating Procedure (SOP) of Global Village and Carnaval Entertainment LLC.

.Pre-opening Safety, Quality and Vehicle check before ride opening Approval.

.Operating the Ride, monitoring and giving certain que and hand signals on assistant ride operator and ride attendants.

Date: April 26,2019-September 13,2019

Position: Funrider Assistant

Employer: Mirage Recreational Services

-The Palace, Souk Al Bahar, Dubai, United Arab Emirates

Contact #:+971*********

Duties and Responsibilities:

. Assisting Customers and processing Sales

. Updating Daily reports and inventories

. Accountable for Daily and weekly Sales Cash Deposit through Emirates NBD Bank

WORK HISTORY:

Date: March 03, 2014-February 2019

Position: Helpdesk Technician 2

Employer: Stefanini Philippines

IMET BPO Tower 1, Metropolitan Park, Macapagal Boulevard Cor. EDSA Extension, 1300 Pasay City, Philippines

Duties and Responsibilities:

.Taking in calls and chats.

.Troubleshooting issues through phone or remote session using Skype or Team viewer.

. Providing excellent customer service, logging in tickets, resolving issues during each call or chat and forwarding tickets to resolver groups if needed.

WORK HISTORY:

Date: August 28, 2012 –March 01, 2014

Position: Technical Support Representative

Employer: Teleperformance

2nd/F North Parking Building SM Mall of Asia, Pasay City

Duties and Responsibilities:

.Taking in chats and calls depending on the assigned task.

.Troubleshooting through phone, chat, remote session or Skype

WORK HISTORY:

Date: February 28 to August 1, 2012

Position: Technical Support Professional

Employer: Stream Global Services

12th floor, PBCom Tower, Ayala Center Makati City

DUTIES AND RESPONSIBILITIES:

.Taking in calls and providing step by step instructions through phone and processing parts or unit replacement for desktop and laptop units which are still under warranty.

.Processing Sales for warranty support extension, purchasing external and internal computer parts and new computer package deals.

WORK HISTORY:

Date: March 2011 to February 2012

Position: Technical Support Representative

Employer: Intelligent Network Inc (IPLUS)

-6F Citimotors Building, Magallanes Extension/ Makati City

DUTIES AND RESPONSIBILITIES:

.Taking in calls, performing basic troubleshooting and logging in service order request depending on the issue and user’s request.

COMPUTER KNOWLEDGE

.MS (Word, Excel, Powerpoint) E-mail and Internet Applications

PERSONAL INFORMATIONS:

Date of Birth : 26 January 1988

Place of Birth : Banog Norte, Bani, Pangasinan, Philippines

Gender : Male

Civil Status : Single

Nationality : Filipino

Expiration of Visa: September 6, 2019

Passport Number: P6855716A

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