Ride Operator Support Representative
Resume:
ELPIDIO MALABANAN BERGONIA Jr.
FLAT #***, AL RAWDHAT BUILDING, BUR DUBAI, UAE
**************@*****.***
Career Objective:
To work in an environment that motivates excellence, apply the and develop the knowledge, skills and abilities I’ve learned that will be beneficial to me and the company that I’ll be joining with, passion for work and dedication towards the organization that will strengthen my personal character which will enable me to become more competitive in my chosen field of endeavor.
AREAS OF EXPERTISE:
Customer service
Troubleshooting
Attention to details
Willing to work on a shift basis including evenings and
. Ability to take ownership of issues and to work alone with little or no supervision
QUALIFICATIONS:
3 YEARS ASSOCIATE IN COMPUTER ENGINEERING TECHNOLOGY
WORK HISTORY:
Date: August 25, 2021 – Present
Position: Ride Operator
Employer:Expo2020 Dubai, United Arab Emirates
Agency: Align Manpower Services
Date: October 2020-May 2021
Position: Ride Operator
Employer: GLOBAL VILLAGE Dubai, UAE (Season 25)
Agency: Align Manpower Services
Duties and Responsibilities
.Trained and Certified for 10 most extreme Rides at the Global Village Carnaval for Season 25 as a Ride Operator
.Main Ride Operator and Ride Operator Reliever
.Managing the whole Team within the Ride being assigned
Date: October 15, 2019- March 15, 2020
Position: Ride Operator
Employer: GLOBAL VILLAGE, Dubai UAE (Season 24)
Agency: Third Legacy Events LLC
Office 102-V5, Building No.171, Salahuddin Rod, Dubai UAE
Duties and Responsibilities:
-As per approved Standard Operating Procedure (SOP) of Global Village and Carnaval Entertainment LLC.
.Pre-opening Safety, Quality and Vehicle check before ride opening Approval.
.Operating the Ride, monitoring and giving certain que and hand signals on assistant ride operator and ride attendants.
Date: April 26,2019-September 13,2019
Position: Funrider Assistant
Employer: Mirage Recreational Services
-The Palace, Souk Al Bahar, Dubai, United Arab Emirates
Contact #:+971*********
Duties and Responsibilities:
. Assisting Customers and processing Sales
. Updating Daily reports and inventories
. Accountable for Daily and weekly Sales Cash Deposit through Emirates NBD Bank
WORK HISTORY:
Date: March 03, 2014-February 2019
Position: Helpdesk Technician 2
Employer: Stefanini Philippines
IMET BPO Tower 1, Metropolitan Park, Macapagal Boulevard Cor. EDSA Extension, 1300 Pasay City, Philippines
Duties and Responsibilities:
.Taking in calls and chats.
.Troubleshooting issues through phone or remote session using Skype or Team viewer.
. Providing excellent customer service, logging in tickets, resolving issues during each call or chat and forwarding tickets to resolver groups if needed.
WORK HISTORY:
Date: August 28, 2012 –March 01, 2014
Position: Technical Support Representative
Employer: Teleperformance
2nd/F North Parking Building SM Mall of Asia, Pasay City
Duties and Responsibilities:
.Taking in chats and calls depending on the assigned task.
.Troubleshooting through phone, chat, remote session or Skype
WORK HISTORY:
Date: February 28 to August 1, 2012
Position: Technical Support Professional
Employer: Stream Global Services
12th floor, PBCom Tower, Ayala Center Makati City
DUTIES AND RESPONSIBILITIES:
.Taking in calls and providing step by step instructions through phone and processing parts or unit replacement for desktop and laptop units which are still under warranty.
.Processing Sales for warranty support extension, purchasing external and internal computer parts and new computer package deals.
WORK HISTORY:
Date: March 2011 to February 2012
Position: Technical Support Representative
Employer: Intelligent Network Inc (IPLUS)
-6F Citimotors Building, Magallanes Extension/ Makati City
DUTIES AND RESPONSIBILITIES:
.Taking in calls, performing basic troubleshooting and logging in service order request depending on the issue and user’s request.
COMPUTER KNOWLEDGE
.MS (Word, Excel, Powerpoint) E-mail and Internet Applications
PERSONAL INFORMATIONS:
Date of Birth : 26 January 1988
Place of Birth : Banog Norte, Bani, Pangasinan, Philippines
Gender : Male
Civil Status : Single
Nationality : Filipino
Expiration of Visa: September 6, 2019
Passport Number: P6855716A
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