Jonette Knock *** *th Ave NE #***

Byron MN *****

515-***-****

adpyzx@r.postjobfree.com

EXPERIENCE

Gloria Dei Lutheran Church, Rochester MN - Children’s Ministry Coordinator

July 2019 - November 2020

Responsibilities include: planning three year Rotational Sunday School scope and sequence for aged three through fifth grade.

• conceiving and writing a five rotation curriculum. Recruiting, training and resourcing leaders. Providing and distributing weekly classroom supplies producing and leading weekly multimedia opening and closing events.

• mastery of Google based computer systems used for resource production, communication and record keeping.

• creating “at home” five session Vacation Bible School, including: learner and parent leader resources, skits and video teaching, songs, crafts.

Equifax, Des Moines IA - Customer Service

April 2019 - June 2019

Responsibilities include: verification of employment for mortgage borrowers for Wells Fargo Banks.

• mastery of Microsoft based computer systems used for record keeping.

• creating helpful, friendly customer service experience for business to business customers.

Pella Corporation, Pella IA - Customer Service/Quoting August 2011 - December 2018

Responsibilities included: extensive knowledge of manufacturing, service and installation of doors, windows and accessories.

• mastery of systems used in customer service, ordering, quoting, data entry and retrieval

• creating helpful, friendly customer service experience for homeowners and business to business customers.

• creating and leading training for peers in new product and system updates.

EDUCATION

Luther Seminary, St Paul MN Pella IA - Masters of Divinity Program, no degree

January 1986 - May 1987

Central College, Pella IA — BA Communications/Theater September 1979-May 1983

SKILLS

Creative Communications:

Written and Verbal

Customer Service

Volunteer Recruitment and

Training

Organization

Team Building

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