Customer Service Data Entry
Resume:
Jonette Knock *** *th Ave NE #***
Byron MN *****
************@*****.***
EXPERIENCE
Gloria Dei Lutheran Church, Rochester MN - Children’s Ministry Coordinator
July 2019 - November 2020
Responsibilities include: planning three year Rotational Sunday School scope and sequence for aged three through fifth grade.
• conceiving and writing a five rotation curriculum. Recruiting, training and resourcing leaders. Providing and distributing weekly classroom supplies producing and leading weekly multimedia opening and closing events.
• mastery of Google based computer systems used for resource production, communication and record keeping.
• creating “at home” five session Vacation Bible School, including: learner and parent leader resources, skits and video teaching, songs, crafts.
Equifax, Des Moines IA - Customer Service
April 2019 - June 2019
Responsibilities include: verification of employment for mortgage borrowers for Wells Fargo Banks.
• mastery of Microsoft based computer systems used for record keeping.
• creating helpful, friendly customer service experience for business to business customers.
Pella Corporation, Pella IA - Customer Service/Quoting August 2011 - December 2018
Responsibilities included: extensive knowledge of manufacturing, service and installation of doors, windows and accessories.
• mastery of systems used in customer service, ordering, quoting, data entry and retrieval
• creating helpful, friendly customer service experience for homeowners and business to business customers.
• creating and leading training for peers in new product and system updates.
EDUCATION
Luther Seminary, St Paul MN Pella IA - Masters of Divinity Program, no degree
January 1986 - May 1987
Central College, Pella IA — BA Communications/Theater September 1979-May 1983
SKILLS
Creative Communications:
Written and Verbal
Customer Service
Volunteer Recruitment and
Training
Organization
Team Building
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