NOKWETHEMBA

MKHIZE

NOKWE’S CV

PERSONAL INFORMATION

Title : Ms.

Surname : Mkhize

First Names : Nokwethemba

Date of Birth : 18 December 1993

Identity Number : 931-***-**** 08 9

Gender : Female

Telephone(C) : 060-***-****

Email Address : adpyzn@r.postjobfree.com

Postal Address : P. O Box 7172

ULUNDI

3838

Marital Status : Single

Driver’s License : Not Applicable

Dependents : Two

Nationality : South African

Criminal Record : None

Health : Good

Home Language : IsiZulu

Other Language : English (Speak, Write and Read)

BASIC EDUCATION

Name of the High School : Mahlabathini High

Highest Level Passed : Grade 12

Year Completed : December 2011

TERTIARY EDUCATION

Name of institution : Mthashana Further Education and Training Name of qualification : National Certificate in Business Management: N5 Year completed : December 2017

(See attached National Certificates)

ACQUIRED WORKING EXPERIENCE

Company : CLICKS STORE

Period : May 2018 – To date (November 2020)

Position : Internship

Key Responsibility Areas were as follows;

● greet and acknowledge each customer

● assist customers where possible

● provide answers to product and payment-related queries

● resolve customer complaints

● refer customers to the right person to answer queries and deal with any problems

● accurately process sales using cash registers, scanners or equipment

● provided to obtain total purchase amount

● accept cash, checks and bankcards for payment

● process payments according to company procedure

● provide change for cash payments

● issue receipts for payments received

● accurately calculate discounts and special offers

● stay up to date on all promotions and special offers

● issue refunds and credits

● process returns and exchanges

● redeem food stamps and coupons

● ensure sufficient change is available

● balance sales and receipts according to company procedure

● maintain accurate records of transactions

● bag, box and wrap merchandise

● may be required to assist in other areas such as shelf stocking, product display, pricing and clean-up

● maintain a neat, tidy and orderly work area Computed and record totals of transactions on a daily basis and recorded data

● Calculated total payments received during a time period, and reconcile this with total sales

● Answered customer’s questions, and provide information on procedures or policies

● Ensured that each customer receives outstanding service by providing a friendly environment

● Maintained awareness of all promotions, advertisements and new product samples

● Managing workflow by creating team schedules

● Training or mentoring new appointees

Company : Absa Group Limited

Period : May 2015 – June 2016

Position : Internship at Nkandla branch

Key Responsibility Areas were as follows;

● Count their drawer cash at the start of a shift

● Take cash, checks, debit cards, and other payment forms from customers

● Answer account-related questions for customers

● Exchange customers' money for foreign currency

● Place customer orders for checks and bank cards

● Electronically record every transaction during the shift

● Count cash drawer at the end of the shift and reconcile to the beginning balance

● Dealing with local business for both banking accounts issues Company : Bizani Funeral

Period : March 2013 – December 2014

Position : Receptionist

Key Responsibility Areas were as follows;

1. Receive the incoming and outgoing telephone calls

● Answer all incoming calls

● Direct calls to the relevant role player

● Draw employees’ attention to the all by using the intercom.

● Make outgoing calls on behalf of officials

● Keep a list of all outgoing calls made on behalf of official. 2. Maintain switch board system

● Identify and report telephone faults to the supervisor

● Record the maintenance of the switchboard

3. Render administrative duties of the office

● Type routine notes, memos, letters and reports

● Operate office equipment (photocopying and faxing machine) and ensure that they are in good working order.

● Manage the safekeeping or filling of documents and general assets.

● Attend to stakeholders’ enquiries professionally PROFICIENCIES AND SKILLS

● Customer service

● Telephone etiquette

● Professional

● Problem-solving skills

● Bato Pele Principles

● Banking regulations in South Africa

● Public Finance Management Act

● Computer Skills;

Word processing: MS WORD

Spreadsheet: MS EXCEL

Presentation: MS POWERPOINT

Emails: MS OUTLOOK

REFERENCIES

Name Institution Rank Telephone no

Mr. S Khumalo CLICKS STORE

Manager 078******* /

035*******

Ms. S.M Vilakazi ABSA Group Limited Bank Manager 072******* Mr. S Ndlovu Bizani Funeral Services Manager 073*******

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