Management Specialist Case Manager

Yudith Ortiz

Bronx, NY ***** ***-***.* PROFESSIONAL

SUMMARY

Empathetic Senior Case Manager with 19 years of experience in adult case management. Guides lower=level in solving client needs effectively, simultaneously engaging personally in case work in solving clients needs effectively, simultaneously engaging personally in case work. Compassionate professional giving back to community s case management.

● Provide direct services to clients, including safety planning, crisis intervention, case management an advocacy.

● Assisted and accompanied clients and families to legal appointments, health care, public benefits and social or community agencies relative to client short-and long term in stabilization goal.

● Provided services and supportive counseling in client’s native language as needed, translating and interpreting between clients, family and third-party entities as needed,

● Made appropriate referral, monitored client services I appropriate time frames, sought supervisory guidance as required, documented services provide and completed department billing procedures.

● Referred families to shelter, legal resource and educational programs.

● Conducted community workshop to promote different programs and educate public on available services.

● Coordinated community service programs to meet social needs.

ACCOPLISHMENTS Documented and resolved asylum immigration cases which led to positive results.

SKILLS

● Client needs assessment ● Training & Development

● Interviewing skills ● Self-motivated professional

● Analytical skills ● Computer Skills

● Teamwork ● Good telephone etiquette

● Detail-Oriented ● Conflict Resolution

Work History Case Management Specialist 01/2017 to 08/2020

Vision Urbana, Inc

• Provide direct services to clients, including safety planning, crisis intervention, case management an advocacy.

• Assisted and accompanied clients and families to legal appointments, health care, public benefits and social or community agencies relative to client short-and long term in stabilization goal.

• Provided services and supportive counseling in client’s native language as needed translating, and interpreting between clients, family and third-party entities as needed,

• Made appropriate referral, monitored client services I appropriate time frames, sought supervisory guidance as required, documented services provide and completed department billing procedures.

• Referred families to shelter, legal resource and educational programs.

• Conducted community workshop to promote different programs and educate public on available services.

• Coordinated community service programs to meet social needs. Case Manager, 09/2001 t0 12/2016

Institute for the Puerto Rico/Hispanic Elderly, Inc Worked with senior’s case manager to coordinate team development activities and trainings. Coordinated individual referral to obtain community services, advocated for client needs and resolved roadblocks

Offered friendly and efficient service to all clients, handle challenging situation with case. Exceeded goals through effective task prioritization and great work ethic. Worked with clients to improve life choices and maximize benefits of programs, Identified service gaps and located needed resources for individuals, including housing, work placement and other support.

coordinated referral and direct support for social benefits for clients. Compiled socioeconomic data for specific program eligibility determinations and large-scale research purposes.

Determined needed and relevant interventions base on each client’s cognitive abilities and current needs.

Demonstrated respect, friendliness, and willingness to help wherever n

EDUCATION 1996- - 1998

Universidad Central de Venezuela

Major: -Magister in Social Programs 1996 – 1999 Management Universidad Central de Venezuela

Major: Law Graduated: 1991- 1996 Doctor of Law, Licensed in Venezuela

Training and Special Skills New York City College of Technology/CUNY ESL Advantage/ 2019 - 2020 Mental Health First Aid USA National Council for Community Healthcare- 2019 USCS Teacher ESL Training

Computer Experience on Microsoft XP. Special Skill: Bilingual Medicare and Medicaid

Suplemental Social Security Income

Crime Victims specialist

USCIS - Teacher ESL Training

Word world Church

- Immigration Process

- Naturalization process

- Daca

- Asylum

Baruch College

- Asylum

New York coalition Institute

- How to obtain DOJ Recognition and Accreditation

- Mental Health First Aid 2019

- USCIS –Teacher ESL 2019

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