Yadaysa Cook

Brooklyn, NY 112**-***-*** **** adpyza@r.postjobfree.com

Professional Summary

Customer service and professional success at improving customer retention rates and growing revenue. Organized, motivated and attentive team player seeking a role offering increased responsibility.

Skills

●Self-motivated

●Extremely organized

●Creative problem solver

●Exceptional communication skills

●Optimistic

●Motivated team player

●Detail-oriented

●Positive and friendly

●Excellent work ethic

●Leadership skills

Work History

Store Manager, 02/2016 - Present

Starbucks – New York, New York

●Setting goals for the work group, developing organizational capability, and modeling how to work together:

● Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.

●Manages with integrity, honesty and with knowledge as well as promotes the culture, values and mission of Starbucks.

Cashier, 06/2015 to 01/2016

Checkers – Jonesboro, GA

●Trained new cashiers on procedures, customer service and sales techniques.

●Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

●Handled all customer relations issues in a gracious manner and in accordance with company policies.

Receptionist, 06/2011 to 08/2013

1199 Future of America Learning Center – New York, NY

●Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

●Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.

●Answered telephone inquiries from clients, vendors and the public.

Education

Boricua College - New York, NY (2020- Present)

Inducted into School of Honors

G.P.A 3.0 + Award

High School Diploma: 2013

The Urban Assembly Academy of Government and Law - New York, NY

Gold Honor Roll (G.P.A 90+)

Languages:

English

Spanish

French

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