Kristopher Lee

**** ****** ******* **. • Dallas, Texas 75248 • 469-***-**** • adpyya@r.postjobfree.com

Education:

Richland College - Associates in Science

Experience:

NOC Technician Softlayer/IBM November 2015-Current

·Enterprise support of multiple customers COLO's

·Installing, terminating, and testing low-voltage cable and fiber.

·Operating and monitoring the data center's critical facilities and functions in order to meet or exceed SLA's

·Troubleshoot networking problems in a SAN environment and cloud hosting environments

·Troubleshooting in a AWS environment & Power capacity management

Desktop Support Lead—Force Multiplier Solutions October 2013-November 2015

·Testing of hardware & Maintained User Terminals

·Installing, terminating, and testing low-voltage cable and fiber.

·Preforming Nightly Tape Backups, BlueStrip Monitoring & Sysaid Ticketing system

·Installation Dell, HP, & Super Micro Servers, Jupiter, Cisco and Arista Switches

·Maintaining & meeting the standards of a financial data center in production

Data Center Technician -Outsource Telecom July2011-October 2013

·Network Cable/Rack infrastructure, ISO Data Center Standards and BICSI standards

·Installing, terminating, and testing low-voltage cable and fiber.

·Monitor, manage & resolve customer tickets

·Installing Servers, Switches, Firewalls and Loader Balancers

·ANSI/TIA/EIA 568-B Wiring Standards, Rack Prep and Data Center Monitoring

·Mapping of network equipment though the data centers infrastructure

Desktop Technician — Axion-Tech August 2009-July 2011

·Provide phone support to customers with technical issues

·Repaired & installed Dell & Lenovo desktops and laptops for local school districts onsite

·Configured & installed software, networks, and printers

Technician- Dynamic Connections May 2008- August 2009

·Installed commercial date, voice, & sound systems

·Installation and management/support of multi-user network

References:

Kirk Guadalupe- Dynamic Connections 214-***-****

Marcus Aust-RadioShack 206-***-****

Aaron Davis-Force Multiplier Solutions 504-***-****

Kevin Butler - Force Multiplier Solutions 210-***-****

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