Cbse Sales Executive

Shivani Sharma

EMail:***************@*****.***

Phone:859-***-****, 971-***-****

Location:-Delhi

Career Objective

To secure a challenging position where I can effectively contribute my skills as Software Professional, possessing competent Technical Skills.

Skill Set

Handle customer inquiries, complaints, billing questions and payment extension/service requests and system related issues

•Processed the data with the help of the predefined formulae•

•Updating service level agreement with special instruction receive from client.

•Handling client queries and emailing them with appropriate answer.

Maintaining excellent client relationships.

Work in voice cum Backoffice, good command on computers.

Career Summary

1 Year Experience in “Prime Honda”

Project Profile

Organization: Prime Honda

Designation: Support Executive

Duration: April 2013 to March 2014

Responsibilities:

Handle customer inquiries (Client and VIP clients), complaints, billing questions and payment extension/service requests and system related issues

•Processed the data with the help of the predefined formulae•

•Updating service level agreement with special instruction receive from client.

•Handling client queries and emailing them with appropriate answer.

•Maintaining excellent client relationships.

Contributions/Achievements

•Successfully completed the Prime Honda Initial training program.

1 Year Experience 7 Months in “The Delhi Safe Deposit Private Limited”

Project Profile

Organization: The Delhi Safe Deposit Private Limited

Designation: Admin Executive

Duration: May 2014 to August 2015

Responsibilities:

Handle customer inquiries (Client and VIP clients), complaints, billing questions,Lockers Inquiries and payment extension.

•Processed the data with the help of the predefined formulae•

•Handling client queries and emailing them with appropriate answer.

•Maintaining excellent client relationships.

Education Summary

Class/Degree

Institute

Board/University

Year of Passing

Percentage

10th

CBSE

BMSKV

2010

55%

12th

CBSE

BMSKV

2012

58%

BCA

Graduate

Shyam lal College

2014

65%

Computer Exposure

• Handling to Customer, Reporting.

• Operating System:MS Word, MS Excel, Mis, Access Internet.

• Handling Mails.

• Maintain All Files in MS-Excel, MS-Word.

Interpersonal Traits & Attitude

• Honest, energetic, responsible and determined.

• Fully dedicated towards assigned works.

• Good Communication Skills.

• Quick learner and good listener.

Personal Information

Husband Name- Mr.Abhishek Sharma (He is working in travelling company as a Senior Sales executive).

DOB -11 th May 1993

Nationality - Indian

Language - English, Hindi

Marital Status - Married

(Shivani Sharma)

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