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customer care representative

Location:
Ibadan, Borno, Nigeria
Posted:
January 19, 2022

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Resume:

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BERTILLA CHIMEREOGO NWAKILE

adpyr2@r.postjobfree.com

No. 16, Dr. Dele Gege Street, Off Awolowo Road, Tanke, Ilorin, Kwara State

081********

Career Overview

A hardworking individual, highly inquisitive and concerned with self- development as a yardstick for overall organizational development. She possesses a warm personality and effective leadership, administrative and vast interpersonal relationship skills which enable her to work with existing staff in any organization where full potentials can be utilized and developed. Bio Data

Gender: Female

Date of Birth: 25th October

Marital Status: Single

State of Origin: Anambra

LGA: Nnewi North

Educational History

November, 2019 – October, 2020: Prince and Princess Academy, Ilemowu, Osun, State - National Youth Service Corps

September, 2014 – October, 2019: University of Ilorin, Ilorin – Bachelor of Agriculture (Agronomy)

Class of Degree: Second Class (Upper Division)

C.G.P.A: 4.15/5.00

October, 2006 – July, 2012: Eucharistic Heart of Jesus Model College Ilorin, Kwara State – Senior Secondary School Certificate Examination (SSCE)

September, 2000 – July, 2006: Our Lady’s Nursery and Primary School - First School Leaving Certificate (FSLC)

Core Competences

Critical thinking and problem

solving

Effective Collaboration and

Communication

2

Effective in Agronomic Practices Creativity and Imagination

Effective leadership and personal

development

Computer literacy (Ms-word,

excel, power point)

Ability to multitask

Basic Planning and project

execution

Ability to adapt to dynamic and

changing situations

Proficient in teaching

Work Experience

Position: Customer Care Representative

Organisation: ISON Experiences, Ilorin, Kwara State Period: February, 2019 till date

Responsibilities:

Careful listening and paying attention to customer challenges

Finding requisite solutions to such problem

Careful analysis of complaints and filing them to respective quarters for necessary actions

Maintaining and managing apt records and follow needed methods and practices. Position: Class Teacher

Organisation: Prince and Princess Academy, Ilemowu, Osun State Period: November, 2019 – October, 2020

Responsibilities:

Managed and organized a professional classroom for learning.

Taught Civic Education

Maintained complete and accurate record of pupils academic program

Ensured coordination of student’s academic interests and spurred motivation and improvement in student’s academic performance

Position: Farm Attendant

Organisation: University of Ilorin Agricultural Teaching and Research Farm, Ilorin

Period: August, 2017 – June, 2018

Responsibilities:

Cultivation of arable crops (maize, cassava, soybean, cowpea and vegetables) and planting of cash crops (citrus and cashew)

Raising and management of small ruminants on the farm 3

General cultural management of crops planted, harvesting and other processing operations.

Packaging of agricultural products

Operation and management of farm machinery

Taking stock and inventory of farm inputs and equipment Position: Volunteer

Organisation: Classic Lady Superstores, Ilorin, Kwara State Period: July, 2016 – January, 2021

Responsibilities:

Taking of inventory as well as stock and keeping records in the store

Assisted in the daily activities in the shop.

Maintaining good customer relations

Other Trainings and Certifications

Customer care representative training at iSON Xperiences, Ilorin – Certificate of training completion January, 2021

Aptech Training on use of Ms-Excel –

Certificate of Participation May, 2020

Jobberman soft skills training –

Certificate of Achievement July, 2020

Leadership Positions Held

Secretary, Catholic Corps members Iwo, Osun State 2019 – 2020

Secretary, Sacred Heart Society St. Joseph Catholic Cathedral Ilorin 2018 till date

Financial secretary, board of lectors St. Joseph Catholic Cathedral 2018 till date

Library prefect, Eucharistic Heart of Jesus Model College Ilorin 2011 – 2012

Sports prefect, Our Lady’s Nursery and Primary School Ilorin 2005 – 2006 Hobbies

Reading Interacting

Travelling

Sports

Research Cooking

Referees

Referees are available at Request



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