Support Agent Sales Associate, customer service

Shamonya Wilson

**** ********* ***** ** *** #*** Shreveport, Louisiana, 71119 318-***-**** *****************@*****.***

Objective

To enhance my educational and professional skills in a stable and dynamic workplace.

Experience

WAITRESS DENNY’S FEB 2017- AUG 2018

Check with customers to ensure that they are enjoying their meals and take actin to correct any problems

Present menus to patrons and answer questions about menu items, making recommendations upon request

Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties

RETAIL SALES ASSOCIATE DILLARD’S APR 2013- DEC 2015

Greet customers and ascertain what each customer wants or needs.

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices

TECHNICAL SUPPORT AGENT TELEPERFORMANCE USA JUL 2010- SEP 2012

Answer telephone calls to assist computer users encountering problems.

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services

Education

VATTEROT COLLEGE KANSAS CITY, MISSOURI

Business Management - Apr. 2006