Code 10 Customer Care
Resume:
CURRICULUM VITAE
Of
THABISO SIKHUMBUZO SHEZI
**************@*****.***
P R O F I L E –
Hardworking, flexible and friendly. With good customer service, communication and problem solving skills. I possess interpersonal; organizational; time management; analytical and problem solving skills. Reliable and dedicated with the ability to grasp and apply new procedures quickly; organize and prioritize tasks to meet deadlines and adapt readily to new challenges.
Currently seeking a challenging work placement opportunity within a dynamic environment which will offer early responsibilities, and the opportunity to develop practical skills.
P E R S O N A L D E T A I L S
Surname : Shezi
Name : Thabiso Sikhumbuzo
ID No : 950-***-**** 084
Nationality : South African
Driver’s License : C – 1 (Code 10)
Cell phone no : 061-***-****
E D U C A T I O N A L H I S T O R Y –
Tertiary Qualification : Bachelor of Social Sciences (Industrial Psych).
Institution : University of KwaZulu-Natal
Year : 2016
Secondary Qualification : National Senior Certificate
Institution : Queensburgh High School
Year : 2013
W O R K E X P E R I E N C E
1.Organization
Dept. of Basic Education (KZN)
Position
Intern – Pyscho Social (SNES)
Key responsibilities
1. Manage office administration work.
2. Attend to clients and liaising with sister Departments (Health) and NGO’s Stakeholders.
3. Screen calls (incoming & outgoing).
4. Liaising with School Principals, Circuit Managers, Educators, and SGB members.
5. To provide administrative services to Special Needs Education Services (SNES)
6. Write Reports (weekly, monthly, Quarterly).
7.Assist in planning process of the component (Business Plan, Programme of Action).
8. Run the office and attend to component enquires in absent of supervisors.
9. Offer HR service where required.
10. Offer Customer Care services.
11. Keeping Records of all documents (Finance related, HR related, Circulars, minutes etc.)
12. Receive material deliveries from Head Office and other service providers (poster or manual).
Period
1 August 2018- 1 August 2020
References
Name: DR Sal Govender
Relationship: SNES – Head Supervisor(
Contact Number : (031-***-****
Cell No.: 083-***-****
Name; Dr Yoga Gramany
Realtionship : Senior Supervisor
Cell No: 083*******
CAREER OBJECTIVES
To acquire new skills and due to the versatility of my character, ability to blend into various circumstances and works well in a team. My ultimate goal is to deliver the best service level to my prospective employer, whilst earning an income.
SKILLS
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
PERSONAL AND ATTRIBUTES
Effective communication skills
Efficient Management skills.
Good inter-personal skills.
Sound knowledge of Administration practice
Excellent time management
Planning and Organizational Skills
Strong written and verbal communication skills
Good HR Consulting skills
Ability to build and maintain good internal and external relationships
Strong negotiation and interpersonal skills
Strong presentation skills
Strong problem solving and analytical skills. Ability to analyse and interpret statistical data/HR analytics
Ability to conduct self in a professional manner at all times
Ability to work with individuals and team
High degree of self-management, displaying an organised and measured approach to the workload and the clients – strong planning and organising skills
Project Management skills
Contact this candidate