Center Representative Customer Service
Resume:
Katheryn Long
Manager - cash store
Copperas Cove, TX 76522
*************@*****.***
Organized manager with 3 years of experience supervising employees. Delegates assignments in order to promote the efficiency of all facets of company processes. Knowledgeable in the implementation of management tactics. Marketing-conscious Manager offering a background in the retail industry. Engaging and pleasant personality with the ability to lead assistant managers to achieve daily standards. Multi-tasking Manager well-known for creating positive environments where employees can thrive and succeed. Detailed and well-aware of direct competitors and their strategies. Pursuing a new management role where hard work and dedication will be highly valued. Talented Manager with excellent issue and conflict resolution skills and more than 5 years of experience in the retail industry. Highly effective and knowledgeable in providing outstanding guest satisfaction. Seeking a similar position with a new company in open city . Excellent communicator with 3 years in a demanding call center environment as a Customer Service Representative. Qualified manger with 3 years in fast-paced customer service and call center environments. Personable and professional under pressure. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Sales professional adept at tracking and following up on hot leads, managing accounts and building long-term relationships with customers. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Authorized to work in the US for any employer
Work Experience
Manager
Taco bell
April 2015 to Present
killeen, texas
Strengthened existing customer relationships through extensive communication and tried and true marketing strategies.
Met with each associate to establish realistic sales goals for the month. Immediately addressed issues with customers so that they could be successfully resolved.
Operated a cash register for cash, check and credit card transactions with 99% accuracy. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Answered customer questions about product availability and shipment times. Communicated all store initiatives and promotions to customers to generate return business.
Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
Described product to customers and accurately explained details and care of merchandise. Answered product questions with up-to-date knowledge of sales and store promotions. Participated in physical inventory counts every 3 days. Built long-term customer relationships and advised customers on purchases and promotions. Determined customer needs by asking relevant questions and listening actively to the responses. Priced merchandise, stocked shelves and took inventory of supplies. Welcomed customers into the store and helped them locate items. Strategically scheduled team members to maintain optimal staffing levels at all times. Maintained cleanliness and presentation of stock room and production floor. Worked with the management team to implement the proper division of responsibilities. Recommended alternative items if product was out of stock. Processed cash and credit payments rapidly and accurately. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Trained 4 new sales associates each quarter.
Handled all customer relations issues in a gracious manner and in accordance with company policies. Responded to all customer inquiries thoroughly and professionally. Assisted customers with food selection, inquiries and order customization requests. Routinely answered customer questions regarding merchandise and pricing. Operated a POS system to itemize and complete an average of number customer purchases.
Learned, referenced and applied product knowledge information. Educated customers about the brand to incite excitement about the company's mission and values. Politely assisted customers in person and via telephone. Worked night and weekend shifts during holiday season, securing $ Number in of orders in Time Period Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
Stocked and replenished merchandise according to store merchandising layouts. Cleaned and organized the store, including the checkout desk and displays. Verified that all customers received receipts for their purchases. Followed merchandising guidelines to present visually appealing displays. Provided an elevated customer experience to generate a loyal clientèle. Greeted customers in a timely fashion, while quickly determining their needs. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Receptionist/Secretary
Counseling Solutions - Killeen, TX
March 2007 to October 2007
Responded to customer requests via telephone and email. Performed initial client assessment and analysis to begin research process. Researched and updated all required materials needed for firm and partners. Analyzed departmental documents for appropriate distribution and filing. Verified data integrity and accuracy.
Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Copied, logged and scanned supporting documentation. Responsible for creative design for prominent project Entered details such as payments, account information and call logs into the computer system.
Loan Officer
CashMax Title & Loan - Copperas Cove, TX
March 2005 to August 2005
Submitted loan applications to the underwriter for verification and recommendations. Originated, reviewed, processed, closed and administered customer loan proposals. Reviewed over Number financial statements per time frame Maintained friendly and professional customer interactions. Maintained current loan and pricing information on the online banking website. Recommended loan approvals and denials based on customer loan application reviews. Reviewed and edited loan agreements to ensure accuracy. Successfully closed an average of Number loans per month. Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
Maintained strict confidentiality of bank records and client information. Sold cashier's checks, traveler's checks and money orders. Executed wire transfers, stop payments and account transfers. Collected member loan payments.
Organized, stocked and maintained the teller window area. Contacted potential clients to pursue sales and gather funds. Organized and removed online banking files no longer in use. Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Handled various accounting transactions.
Coordinated daily cash reconciliation at a high-volume location. Customer Service Representative
Walmart - Copperas Cove, TX
February 2004 to March 2005
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Politely assisted customers in person and via telephone. Developed reputation as an efficient service provider with high levels of accuracy. Greeted customers entering the store to ascertain what each customer wanted or needed. Maintained cleanliness and presentation of stock room and production floor. Provided an elevated customer experience to generate a loyal clientèle. Built long-term customer relationships and advised customers on purchases and promotions. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Operated a POS system to itemize and complete an average of number customer purchases.
Asked open-ended questions to assess customer needs. Described product to customers and accurately explained details and care of merchandise. Organized store merchandise racks by size, style and color to promote visually appealing environment.
Routinely answered customer questions regarding merchandise and pricing. Answered product questions with up-to-date knowledge of sales and store promotions. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Dedicated to continuously improving sales abilities and product knowledge. Folded and arranged garments in attractive displays. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Replenished supplies, bags and other materials at each cash wrap. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Call Center Representative
Convergys - Killeen, TX
February 2002 to September 2002
Took in bound calls on different campaigns
Call Center Representative
Marc - Killeen, TX
February 2001 to December 2001
Call center representative in bound calls
Education
GED
Copperas Cove High School
Skills
CASH, SALES, SALES AND, CUSTOMER SERVICE, MARKETING Additional Information
SKILLS
Customer service
Sales and marketing
Verbal and written communication
Multi-line phone talent
Exceptional time management skills
Cash handling and management
Excellent work ethic
POS systems expert
Cash flow management
Exceptional communication skills
Strong interpersonal skills
Motivated team player
Quick learner
MS Windows proficient
Active listening skills
Trusted key holder
Types 70 WPM
Consistently meets sales goals
Stocking
Active Data Online
Merchandising
Skilled problem solver
Customer-oriented
Employee relations
CallSelect communication systems
Proficient in cash management
Detail-oriented
Shipment processing
Personable
Goal-oriented
Credit card transactions
Positive and friendly
Retail sales
Computer literate
Team building expertise
Upselling techniques
Credit card processing
Strong conflict resolution skills
POS systems knowledge
Natural leader
Retail merchandising experience
Creative problem solver
People-oriented
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