Customer Service Office Assistant
Resume:
Tonjykua Stagg
Hampton, VA *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Alorica - Remote
December 2021 to Present
Taking inbound phone calls for UPS tracking packages. Member Services Representative
Teleperformance USA (Worked Remotely)
June 2021 to December 2021
Taking inbound calls for USAA, to help members with issues on their accounts. Janitor
Huntington Ingalls Industries/Aerotek - Newport News, VA May 2020 to June 2021
Cleaning and sanitizing restrooms, trash removal, as well as sweeping, mopping and dust mopping floors. Caregiver
Care Advantage Home Health - Newport News, VA
March 2019 to May 2020
Providing assistance to clients with everyday activities and personal care in their home. Door Dash Driver
DoorDash - Hampton, VA
April 2019 to April 2020
Picking up food from restaurants and delivering orders placed online through Door Dash to customers using GPS on cell phone.
• Picked up and delivered food
Caregiver/Personal Care Aide
Prestige Home Health Care - Newport News, VA
August 2019 to March 2020
Providing assistance to clients with everyday activities and personal care in their home. Janitor
Carolina Clean - Newport News, VA
September 2018 to March 2019
Trash removal, sweeping, vacuuming, mopping and cleaning windows and bathrooms of Social Security building.
Cleaner
Red Coats, Inc - Newport News, VA
October 2017 to March 2019
Trash removal, sweeping, vacuuming, mopping and cleaning windows of offices and building. Cashier/Customer Service
General Meals Food Services Inc - Newport News, VA March 2016 to September 2018
Opening and closing the cafe. Brewing coffee, popping popcorn, stocking drink coolers and Cappuccino machine. Set up and break down of Salad Bar and Hot Bar. Taking/filling orders at counter as well as over the phone, running cash register, running daily reports and responsible for doing daily cash drop. Doing supply inventory and making supply order lists weekly. Cashier
7Eleven
June 2015 to August 2015
Running register.
Cashier, Sales Associate, Office Assistant, Customer Service Desk Clerk Food Lion - Winston-Salem, NC
November 2013 to March 2015
Running the cashier's shifts and breaks, running customer service desk as well as doing daily deposits and safe count.
Unemployed
Unemployed - Newport News, VA
January 2013 to November 2013
Unemployed due to being a caretaker to my grandmother after the passing of my grandfather. Housekeeper/Room Attendant
Residence Inn by Marriott
April 2012 to January 2013
Housekeeper/Maintenance
Tower Park Management
January 2009 to February 2012
Cleaning and turning townhouses for move in.
PCA Personal Care Assistant
Hope In Home Care - Newport News, VA
September 2008 to February 2009
preparing meals, companionship, bathing/grooming, doctors appointments and help medications/bills, grocery shopping/running errands.
Housekeeper/Maintenance
Great Atlantic Management - Newport News, VA
May 2007 to November 2008
Various Positions
Reliance Staffing & Recruiting - Newport News, VA
August 2006 to May 2008
Cashier and Customer Service
McDonald's - Hampton, VA
August 2005 to August 2006
Various Positions
CTR Group - Newport News, VA
November 2002 to November 2003
Telemarketer
West Corporation - Hampton, VA
September 2000 to January 2002
Front Desk Agent
Fairfield Resorts - Williamsburg, VA
May 1999 to August 2000
Shampoo Technician
It's Hair - Hampton, VA
March 1998 to September 1998
Cashier
Hardee's - Hampton, VA
March 1996 to July 1996
Floater
The Fresh Market - Williamsburg, VA
May 1995 to September 1995
Various positions in all departments as needed.
Education
High school diploma
Bethel High School
Skills
• Custodial Experience
• Coffee Experience
• Telemarketing
• Custodial Experience
• Coffee Experience
• Telemarketing
• Commercial Cleaning
• Caregiving
• Home Care
• Cash Handling
• Retail Sales
• Customer service (10+ years) Assessments Basic Maintenance and Repair -- Proficient April 2020 Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities Full results: Proficient Verbal Communication -- Highly Proficient April 2020 Speaking clearly, correctly, and concisely Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Windows
• Customer support
• CRM software
• Customer service
• Data entry
Assessments
Customer service — Proficient
April 2021
Identifying and resolving common customer issues
Full results: Proficient
Basic maintenance and repair — Proficient
April 2020
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Verbal communication — Highly Proficient
April 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Protecting patient privacy — Proficient
November 2021
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Attention to detail — Familiar
April 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Familiar
Forklift safety — Completed
November 2021
Best practices and safety hazards in forklift operation Full results: Completed
Customer service — Highly Proficient
November 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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