Tonjykua Stagg

Hampton, VA *****

adpyo1@r.postjobfree.com

+1-757-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Alorica - Remote

December 2021 to Present

Taking inbound phone calls for UPS tracking packages. Member Services Representative

Teleperformance USA (Worked Remotely)

June 2021 to December 2021

Taking inbound calls for USAA, to help members with issues on their accounts. Janitor

Huntington Ingalls Industries/Aerotek - Newport News, VA May 2020 to June 2021

Cleaning and sanitizing restrooms, trash removal, as well as sweeping, mopping and dust mopping floors. Caregiver

Care Advantage Home Health - Newport News, VA

March 2019 to May 2020

Providing assistance to clients with everyday activities and personal care in their home. Door Dash Driver

DoorDash - Hampton, VA

April 2019 to April 2020

Picking up food from restaurants and delivering orders placed online through Door Dash to customers using GPS on cell phone.

• Picked up and delivered food

Caregiver/Personal Care Aide

Prestige Home Health Care - Newport News, VA

August 2019 to March 2020

Providing assistance to clients with everyday activities and personal care in their home. Janitor

Carolina Clean - Newport News, VA

September 2018 to March 2019

Trash removal, sweeping, vacuuming, mopping and cleaning windows and bathrooms of Social Security building.

Cleaner

Red Coats, Inc - Newport News, VA

October 2017 to March 2019

Trash removal, sweeping, vacuuming, mopping and cleaning windows of offices and building. Cashier/Customer Service

General Meals Food Services Inc - Newport News, VA March 2016 to September 2018

Opening and closing the cafe. Brewing coffee, popping popcorn, stocking drink coolers and Cappuccino machine. Set up and break down of Salad Bar and Hot Bar. Taking/filling orders at counter as well as over the phone, running cash register, running daily reports and responsible for doing daily cash drop. Doing supply inventory and making supply order lists weekly. Cashier

7Eleven

June 2015 to August 2015

Running register.

Cashier, Sales Associate, Office Assistant, Customer Service Desk Clerk Food Lion - Winston-Salem, NC

November 2013 to March 2015

Running the cashier's shifts and breaks, running customer service desk as well as doing daily deposits and safe count.

Unemployed

Unemployed - Newport News, VA

January 2013 to November 2013

Unemployed due to being a caretaker to my grandmother after the passing of my grandfather. Housekeeper/Room Attendant

Residence Inn by Marriott

April 2012 to January 2013

Housekeeper/Maintenance

Tower Park Management

January 2009 to February 2012

Cleaning and turning townhouses for move in.

PCA Personal Care Assistant

Hope In Home Care - Newport News, VA

September 2008 to February 2009

preparing meals, companionship, bathing/grooming, doctors appointments and help medications/bills, grocery shopping/running errands.

Housekeeper/Maintenance

Great Atlantic Management - Newport News, VA

May 2007 to November 2008

Various Positions

Reliance Staffing & Recruiting - Newport News, VA

August 2006 to May 2008

Cashier and Customer Service

McDonald's - Hampton, VA

August 2005 to August 2006

Various Positions

CTR Group - Newport News, VA

November 2002 to November 2003

Telemarketer

West Corporation - Hampton, VA

September 2000 to January 2002

Front Desk Agent

Fairfield Resorts - Williamsburg, VA

May 1999 to August 2000

Shampoo Technician

It's Hair - Hampton, VA

March 1998 to September 1998

Cashier

Hardee's - Hampton, VA

March 1996 to July 1996

Floater

The Fresh Market - Williamsburg, VA

May 1995 to September 1995

Various positions in all departments as needed.

Education

High school diploma

Bethel High School

Skills

• Custodial Experience

• Coffee Experience

• Telemarketing

• Custodial Experience

• Coffee Experience

• Telemarketing

• Commercial Cleaning

• Caregiving

• Home Care

• Cash Handling

• Retail Sales

• Customer service (10+ years) Assessments Basic Maintenance and Repair -- Proficient April 2020 Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities Full results: Proficient Verbal Communication -- Highly Proficient April 2020 Speaking clearly, correctly, and concisely Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Windows

• Customer support

• CRM software

• Customer service

• Data entry

Assessments

Customer service — Proficient

April 2021

Identifying and resolving common customer issues

Full results: Proficient

Basic maintenance and repair — Proficient

April 2020

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities

Full results: Proficient

Verbal communication — Highly Proficient

April 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Protecting patient privacy — Proficient

November 2021

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Attention to detail — Familiar

April 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Familiar

Forklift safety — Completed

November 2021

Best practices and safety hazards in forklift operation Full results: Completed

Customer service — Highly Proficient

November 2021

Identifying and resolving common customer issues

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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